Customer Service Representative

6 days ago

Coimbatore Tamil Nadu, India Avantor Full time

**The**Opportunity**:
Avantor is looking for a dynamic, forward-thinking, and experienced Customer service representative, who will be responsible for delivering results against some of the most complex business and technology initiatives.

This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation - let’s talk

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Key Responsibilities and Tasks**:

- To raise customer orders on SAP and progress through to completion
- Handle export orders
- Ensure export licenses are in place.
- Link quotations to orders
- Input correct shipping conditions taking into account relevant regulations.
- Ensure temperature-controlled products are treated in the correct way.
- Raise pro forma invoices.
- Ensure internal account managers are informed of any credit blocks or price discrepancies on orders
- To be responsible for the efficient releasing of all Export consignments across the various modes of dispatch by air and sea
- Respond to customer requests for product availability, expected delivery dates, status updates of orders.
- Regularly liaise with internal account managers making them aware of any customer issues.
- Coordinate with internal teams on queries.

**Skills, knowledge & experience**:

- Highly motivated individual with outstanding customer focus.
- Good organizational and administrative skills.
- Computer literate, Word, Excel. Knowledge of SAP an advantage.
- Excellent communication skills both verbal and written.
- Ability to work as part of a team, in a busy department.
- Basic knowledge in French
- Export knowledge is an advantage.
- The ability to work to deadlines under pressure whist maintaining a flexible approach.

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

**Why Avantor?**

**Dare to go further in your career.**Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do changes people's lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

**EEO Statement**:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

**3rd party non-solicitation policy**:

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