Customer Care Executive

2 weeks ago

Chandivali Mumbai Maharashtra, India MummaMitra Full time

**Key Responsibilities**:

- Make in-person calls to consumers to verify and update their contact details, including addresses and other essential information.
- Handle customer inquiries and provide assistance with their concerns, ensuring a smooth experience.
- Record and update customer information in our internal system accurately.
- Maintain a high level of professionalism and politeness in every customer interaction.
- Meet daily, weekly, and monthly targets for call volume and data accuracy.
- Ensure customer satisfaction and follow-up where necessary to resolve issues.

**Requirements**:

- Fluent in **English** and **Hindi** (both spoken and written).
- Excellent communication skills with the ability to maintain a professional tone.
- Ability to work well in a team-oriented, fast-paced environment.
- Basic computer skills and familiarity with data entry are preferred.
- Prior experience in customer service, tele-calling, or similar roles is an advantage but not required.
- Strong attention to detail and accuracy when handling customer data.

**Benefits**:

- Competitive salary between ₹18,000 and ₹25,000 per month.
- A dynamic, supportive work environment.
- Opportunity for career growth and development.
- Flexible working hours.

**How to Apply**:
Pay: ₹18,000.00 - ₹25,000.00 per month

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Expected Start Date: 01/03/2025

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