Client Success Associate
2 weeks ago
Industry Type: IT / ITESDesignation: Client Success AssociateQualification: Undergraduate/GraduateExperience: 0-2 years
Skills Required:
- Excellent verbal communications skills.
- Strong presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
- Comfortable making calls and communicate with customers.
- Excellent Convincing Skill.
- Ability to handle multiple tasks simultaneously in an organized way.
- Proven customer support experience or experience as a client service representative.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond.
**Roles & Responsibilities**:
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Responding in a timely manner to service issues and requests.
- Setting up new accounts / clients.
- Managing incoming calls and customer service inquiries.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Providing ehrms software support to the clients.
- coordinating with IT project coordinator & development team.
**Shift Timings**: Day
**Salary Range**: Industry Standards.
**Location**: Airoli, Navi Mumbai.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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