Client Success Associate

4 days ago

Mumbai, India Sterling Check Full time

We have great people here and are looking for more. Come join us - you will love it

Job Title: Client Success Associate

Department: Client Success

Position Type: Full-Time

Location: McKinley, Temporary Work-From-Home due to Pandemic

This Is What You’ll Do:
- Support and respond to client and internal team requests-
- Work with Client Success Partner to identify trends and bringing any issues found to quick resolutions- Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations-
- Manage open items with various internal departments regarding issues related to Verifications, Criminal, Drug & Health Screenings, Order Creation, Finance, specific rush orders, etc.- Complete additional project requests as assigned by Client Success Team

This Is What We're Looking For:
- Must be able to analyze a situation and respond quickly in a courteous and professional manner- Must have excellent communication both written and verbal.- Must understand all aspects of the Sterling Fulfillment Process for all products related to the client’s hiring program and be able to effectively explain them to the requestor.-
- A self-starter and have an ability to see the process through from start to finish- An individual who does well under pressure with time-sensitive projects- Ability to prioritize tasks and respond/escalate appropriately- Possess exceptional follow-up skills and is able to resolve issues quickly and effectively- 2 Years of Client Success or Customer Service experience (prior experience working at Sterling or within the industry a plus)- Must have documented experience working on client-facing projects-
- No suspension in the last 6 months- Not more than 3 critical errors in the last 6 months (no active CAP written warning on file)- No attendance issues (no active written warning on file) and zero instance of No Call/No Show- Must have a performance rating of at least 2.0/Successful in the most recent performance review- Must have at least 1 year tenure in his/her current role (if applicant is from a different department) or at least 6 months tenure if coming from the same department/LOB.

Probationary Standards:
- Post call Surveys-
- Productivity (cases & activities /day) (Discretionary - depending on the account that will be given after a month of training)- Proactive Contact (Discretionary - depending on the account that will be given after a month of training)- Complaints- Client Retention (Discretionary - depending on the account that will be given after a month of training)- RONA Calls
- Follow us:_
- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._

  • B2B Client Success Associate

    3 weeks ago

    Mumbai, India Amaha Full time

    About Amaha Amaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder. The organization has built a mental health ecosystem that provides...

  • B2b client success associate

    4 weeks ago

    Mumbai, India Amaha Full time

    About AmahaAmaha, formerly named Inner Hour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder.The organization has built a mental health ecosystem that provides treatment...

  • Senior Associate Specialist-Client Success

    1 week ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...

  • Customer Success Associate

    19 hours ago

    Mumbai, India BHIVE Workspace Full time

    Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional...

  • Customer Success Associate

    1 day ago

    Mumbai, India BHIVE Workspace Full time

    Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional...

  • Client Success Manager

    3 days ago

    mumbai, India beBeeClient Full time

    Job Title: Client Success ManagerAbout the RoleWe are seeking a highly skilled Client Success Manager to join our team. In this role, you will be responsible for ensuring smooth communication and alignment between internal teams and brand partners.Key ResponsibilitiesCompile and maintain detailed reports on brand placements and overall brand performance...

  • ▷ Apply in 3 Minutes! B2B Client Success Associate

    3 weeks ago

    Mumbai, India Amaha Full time

    About Amaha Amaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder. The organization has built a mental health ecosystem that provides...

  • Associate, Client Solution

    1 week ago

    mumbai, India GLG Full time

    This role is based at our Mumbai office at BKC. Candidates from Mumbai may apply. The role follows a hybrid model of working (3 days work from office and 2 days work from home)Job Summary:Overview of the Role: Client SolutionsGLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global...

  • Customer Success Associate

    1 week ago

    Mumbai, India Magnifi Full time

    **Customer Success Associate** **Job Function** Customer Success **Employment Type** Full Time **Experience Level** 2 **Location** - Mumbai, India**Workplace Type** Onsite **Must have skills** - Great communication- Customer Facing Experience- Global exposure- Team Player- Analytical Skills**Good to have skills** - Stakeholder management**Qualifications** -...

  • Associate, Client Solutions

    1 week ago

    Mumbai, Maharashtra, India GLG Full time

    **Job Summary**: **Overview of the Role: Client Solutions** GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network - the world's largest and most varied source of first-hand expertise. The...