Salesforce Cloud Support

1 week ago

Pune Maharashtra, India Fulcrum Digital Full time

**Who are we**

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.
- **
Should have strong knowledge of the Salesforce Platform and including Sales and Service Cloud.**
- ** Should have experience in resolving user-reported issues or errors.**
- Troubleshoot and resolve issues.
- Analyze and resolve data discrepancies, configuration errors, and workflow issues.
- Modify and update Salesforce objects, fields, and page layouts.
- Manage process automation tools (e.g., Workflow Rules, Process Builder, Flows, and Approval Processes).
- Adjust user permissions and profiles as needed.
- Create or modify existing Salesforce reports with basic development skills.
- Handle integration issues with external systems.
- Monitor and troubleshoot API calls and data flows.
- Provide support to end users on tickets raised.
- Support L1 team with knowledge sharing for common issues
- Ensure the health of Salesforce environments by monitoring workflows, and system updates.
- Address issues related to scheduled maintenance, sandbox refreshes, and release updates.
- Participate in Compliance Audits

**Requirements**:

- Self-motivation and a can-do attitude
- Graduate degree in technical disciplines
- Solid communication skills and the ability to interact effectively with the customer
- Basic Development experience is expected
- Sound ability to analyze business needs, and should be able to categorize if this is an enhancement or support task
- Excellent knowledge of the Salesforce cloud & Service (3+ years of experience)
- Good knowledge of integration methodologies between SFDC and SFMC
- Good knowledge of HTML5, CSS3 and the main Javascript frameworks (JQuery, Bootstrap, Vue JS, AngularJS, ReactJS, etc.)
- Knowledge of the Salesforce platform is considered an advantage.
- Knowledge of Java and GIT is considered an advantage

Job Opening ID

RRF_4968

Job Type

Permanent

Industry

IT Services

Date Opened

06/02/2025

City

Pune City

Province

Maharashtra

Country

India

Postal Code

411057

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