Salesforce Marketing Cloud Administrator

**Our Purpose**
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

**Title and Summary**

Salesforce Marketing Cloud Administrator

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Role

In this position, you will:

- Maintain, configure, and optimize Salesforce Marketing Cloud to support Mastercard’s marketing ecosystem.
- Manage integrations between Pardot, Sales Cloud, and other marketing platforms, systems and tools.
- Manage the migration from multiple Pardot, HubSpot, and Marketo marketing automation platforms to a single enterprise Salesforce Marketing Cloud platform.
- Develop and implement custom data extensions, automations, reports, dashboards, and automation processes.
- Design and execute personalized customer journeys and automated campaigns using Marketing Cloud and Pardot.
- Work closely with sales and marketing operations to analyze and define requirements, and to develop migration plans and implementation strategies.
- Provide training and support for marketing and sales teams on best practices and system usage.
- Ensure data accuracy and develop strategies for data cleanup and deduplication.
- Assist in analyzing sales and marketing performance data to drive strategic decision-making

All About You
- Have significant experience in Salesforce Marketing Cloud administration, preferably with Salesforce Marketing Cloud Administrator certifications and other related Salesforce certifications.
- Be familiar with integration patterns, including Salesforce-to-Salesforce, middleware, and RESTful API integrations.
- Knowledge of lead generation, nurturing, and marketing automation best practices.
- Ability to create and optimize Salesforce Marketing Cloud reports and dashboards.

Desirable Capabilities:

- Background in B2B and B2C marketing operations is a plus.
- Familiarity with agile development practices and tools.
- Familiarity with Pardot, HubSpot and Marketo marketing automation platforms and their integration with Salesforce.
- Strong communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
- Knowledge of data governance, security best practices, and compliance considerations in Salesforce development.

Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

**Corporate Security Responsibility**

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.