Salesforce Administrator

15 hours ago

Pune, India Zeta-V Technology Solutions Ltd Full time

About the Role

We are seeking an experienced Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM platform. The ideal candidate will have a deep understanding of Salesforce functionality and be able to optimize the system to meet our business needs.

Key Responsibilities

- Serve as the primary system administrator for the Salesforce environment with 200+ users
- Handle all basic administrative functions including user account maintenance, role hierarchies, security controls, and data integrity
- Maintain and develop Salesforce solutions including workflows, approval processes, custom objects, custom fields, page layouts, and validation rules
- Create and maintain comprehensive documentation for processes, policies, application configuration, and help related materials
- Complete regular internal system audits and prepare for upgrades and new releases
- Work with stakeholders to identify and gather requirements, design solutions, and implement new processes
- Provide end-user training and first-line support for Salesforce users
- Build and maintain custom reports and dashboards as requested by management
- Design and develop advanced dashboards to provide actionable insights for different departments
- Continuously improve and optimize the CRM system to drive adoption, efficiency, and ROI
- Manage data migration, integration, and quality initiatives
- Perform regular data cleaning and maintenance to ensure data integrity and accuracy within SFDC
- Stay current with new Salesforce features and functionality

Qualifications

- 3+ years of experience as a Salesforce Administrator ideally in a B2B environment supporting 100+ users.
- Salesforce Administrator Certification (ADM 201) required; additional certifications preferred
- Advanced knowledge of Salesforce configuration (profiles, roles, users, workflows, approval processes, etc.)
- Experience with Salesforce Sales Cloud and Service Cloud
- Strong understanding of Salesforce best practices and functionality
- Proficiency in data management and data quality processes
- Experience with Salesforce integrations (particularly NetSuite Financials) and app ecosystem
- Experience integrating Salesforce with marketing automation platforms, particularly Pardot, is highly desirable
- Excellent problem-solving and communication skills
- Ability to translate business needs into functional requirements
- Strong project management skills and attention to detail
- Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)

Technical Skills

- Salesforce Sales Cloud and Service Cloud
- Salesforce data loader and import tools
- Salesforce reporting and dashboard creation
- AppExchange applications management
- Experience with Lightning Experience
- Basic understanding of SQL and database structure
- Experience with data migration and integration tools (MuleSoft, Jitterbit, etc. is a plus)
- Basic understanding of HTML and CSS

Soft Skills

- Excellent verbal and written communication abilities
- Strong interpersonal skills for working with various stakeholders
- Proactive problem-solving approach
- Detail-oriented with excellent analytical skills
- Ability to prioritize and manage multiple projects simultaneously
- Customer service orientation and training capabilities

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