Salesforce Administrator

2 days ago

Pune, India Helpshift Full time

We are on a mission to rid the world of bad customer service by “mobilising” the way help is delivered.

Today’s consumers want an always-available customer service experience that leaves them feeling

valued and respected. Helpshift helps B2B brands deliver this modern customer service experience

through a mobile-first approach that changes how conversations take place, moving the conversation

interact with Brands on their own time. Through our market leading chatbots and automations, we help

brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our

platform gives agents superpowers with automations and AI that simply works. Companies such as Brex,

EA, Square, Tencent, Supercell along with hundreds of other leading brands use the Helpshift platform to

mobilize customer service delivery. Over 820 million active monthly consumers are enabled on 2B+

devices around the world with Helpshift.

**Role & Responsibilities**:

- Ensuring optimal performance of Salesforce systems and products.
- Upgrading and configuring Salesforce systems for optimized integration.
- Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
- Importing sales department leads, contacts, and other data.
- Maintaining the sales cloud, as well as building custom reports and dashboards.
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
- Evaluating and installing new Salesforce releases, as well as providing training and support.
- Documenting processes, including error reports and changes to field history tables.
- Preparing reports for sales and other departments.

**Skills Required**:

- Salesforce certified administrator or Salesforce advanced administrator certification.
- A bachelor's degree in computer science would be advantageous.
- 4-6 years of experience as a Salesforce administrator in a similar environment.
- Extensive experience in the administration and maintenance of Salesforce systems.
- Experience in performing Salesforce upgrades and ensuring successful integration.
- Exceptional ability to create and maintain Salesforce databases.
- In-depth knowledge of Salesforce products and their functionalities.
- Proficiency in creating Salesforce profiles, allocating roles, and managing access.
- Knowledge of importing sales data and generating Salesforce reports.
- Ability to provide Salesforce training and end-user support.

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