BPM Pega Support

6 days ago


India SrinSoft Full time

Requirements- 3 - 5 years of experience- Qualification- B.E/B. Tech in Computers or any relevant- Pre-Requisites- Certified in CSA
- 3+ years experience in design and implementation of PRPC-based solutions
- Develops and demonstrates an good knowledge of the PRPC Architecture and all PRPC design and implementation
- Configuration of Organizational Assets
- Export and Import Rules and Cases
- Perform performance analysis and tuning
- Manage security authentication and authorization
- Provide resolution on technical issues
- Supporting and administering Pega 7.3.x PEGA Framework and open standards (SOAP, REST or JMS) integrations
- Install and configure Pega 7 components (PRPC, Agile Studio, AES, PMBC and RPA)
- Worked in both Windows & Linux environment
- Job Description- Member of 24x7 call team
- Escalate support issues to other groups (development, network, hardware, vendors, etc.) as required
- Coordinate all activities and provide updates to operations and management. This includes participating or authoring incident reports and technical communications
- Identify potential improvements to reduce the number of problems and enhance supportability
- This includes the development of call scripts, monitoring procedures, standard break/fix doc



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