Lead PEGA Support Engineer

4 weeks ago

Chennai India Kaivale Technologies Full time

Job Description Job Title: Lead PEGA Support Engineer Location: Mumbai Experience:5 to 7 Years (Overall) / 3+ Years (Relevant) Employment Type: Full-Time Timing: 9.30 AM to 6.15 PM (IST) Job Summary We are seeking a highly skilled and proactive Lead Pega Support Engineer to oversee the maintenance, support, and optimization of our Pega based applications. This role is critical in ensuring system stability, managing incident resolution, and driving continuous improvement across our Pega ecosystem. The ideal candidate will combine deep technical expertise with strong leadership and communication skills to support business-critical workflows and collaborate across teams. Experience in PEGA Client Lifecycle Management (CLM) / Know Your Customer (KYC) frameworks is a strong advantage. Key Responsibilities Lead the support and maintenance of Pega applications, ensuring high availability and performance. Manage and resolve incidents, service requests ensuring timely resolution and escalations related to Pega applications. Monitor system health, logs, and performance metrics using tools like PDC, logs to proactively identify and address issues. Collaborate with Development, QA, and infrastructure teams to troubleshoot and resolve complex problems. Maintain and enhance support documentation, knowledge base articles, and runbooks. Oversee deployment activities in coordination with DevOps. Ensure compliance with SLAs, security standards, and audit requirements. Provide mentorship and guidance to junior support engineers. Participate in root cause analysis and post-incident reviews to drive long-term improvements. Stay current with Pega platform updates, best practices, and emerging technologies. Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, or related fields Minimum 5+ years of overall experience and 3+ years in PEGA support as lead Strong understanding of PEGA PRPC architecture, Case Management, and Rule Resolution Experience in leading support team Experience in troubleshooting PEGA applications, logs, and performance issues Familiarity with incident management tools (e.g., ServiceNow, JIRA) Excellent communication and analytical skills PEGA CSA, CSSA certified. Exposure to PEGA Diagnostic Cloud and PEGA Deployment Manager Exposure to REST/SOAP integrations and external system troubleshooting Good to Have Experience with PEGA CLM/KYC frameworks Knowledge of financial services domain and regulatory compliance

  • Lead PEGA Support Engineer

    6 days ago

    Chennai, Tamil Nadu, India Kaivale Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title:Lead PEGA Support EngineerLocation: MumbaiExperience: 5 to 7 Years (Overall) / 3+ Years (Relevant)EmploymentType: Full-TimeTiming: 9.30 AM to 6.15 PM (IST)Job SummaryWe are seeking a highly skilled and proactive Lead Pega Support Engineer to oversee the maintenance, support, and optimization of our Pega based applications. This role is critical in...

  • PEGA

    3 days ago

    Chennai, India Cognizant Full time

    Job Description Job Summary We are looking for a Technical Lead with 4 to 8 years of experience in Pega technologies. The ideal candidate will have expertise in Pega Reporting Pega Platform Pega Application Development Pega Data and Integration Pega User Experience Pega Mobility Pega Case Management and PEGA Decision Hub. Experience in Charles River Advent...

  • Pega CDH Lead

    2 weeks ago

    Chennai, India DHI Solutions Full time

    Pega CDH LeadLocation : India (Bangalore / Hyderabad / Pune / Chennai)Experience : 10+ years (with minimum 4+ years in Pega CDH)Key Responsibilities :- Lead end-to-end implementation and delivery of Pega CDH solutions.- Partner with business stakeholders to translate customer engagement strategies into technical designs.- Provide technical leadership to...

  • Pega

    5 days ago

    India Virtusa Full time

    Job Description Experience 8-10 Yrs. Job Description This project is to perform a POC using the Agentic AI. Technical knowledge to lead projects that design, develop, and optimize business processes across the Pega platform. Identifying, developing, and documenting repeatable design and implementation methodologies based on functional requirements using...

  • PEGA- Lead System Architect

    1 day ago

    Chennai, India Cognizant Full time

    Job Description Job Summary We are seeking a highly skilled Technology Architect with 10 to 14 years of experience in Pega technologies. The ideal candidate will have expertise in Pega Reporting Platform Application Development Data and Integration User Experience Mobility Case Management Marketing and Decision Hub. A background in Billing and Revenue...

  • Pega System Lead Architect

    2 weeks ago

    India Procyon Technostructure Full time

    JOB SUMMARY This position is responsible for the design development and maintenance of applications built on the Pega platform The Senior System Architect translates requirements into working application components ensuring high quality adherence to guardrails and alignment with enterprise standards This role supports the broader transition to in-house...

  • Pega Developer

    1 day ago

    India Engineering Group Full time

    Engineering Industries Excellence is hiring Pega Developer. Open Position: 6 The PEGA Developer will be responsible for designing, developing, and implementing PEGA solutions to meet business requirements. You will collaborate with stakeholders to gather requirements, create technical designs, and ensure the robustness and scalability of the PEGA platform....

  • Pega Developer

    7 days ago

    India Engineering Group Full time

    Engineering Industries Excellence is hiring Pega Developer.Open Position: 6The PEGA Developer will be responsible for designing, developing, and implementing PEGA solutions to meet business requirements. You will collaborate with stakeholders to gather requirements, create technical designs, and ensure the robustness and scalability of the PEGA platform....

  • Pega Lead Decision Architect

    2 weeks ago

    Chennai, India Virtusa Full time

    Job Description Lead the design, development, and deployment of Pega solutions, ensuring alignment with business goals and technical requirements. Leverage Pega Decisioning tools (Pega Customer Decision Hub) to define and implement decision strategies for customer engagement, marketing, and service optimization. Work with business stakeholders to gather...

  • Pega Lsa

    6 days ago

    Chennai, India Larsen & Toubro Infotech Limited Full time

    Pega JD Job title - Senior/Lead Pega Developer Responsibilities and Duties ? Write well designed, testable, efficient code to support varied and more complex IT solutions ? Provide strong technical expertise and collaborate with other IT specialists to rapidly develop and deliver stunning solutions that meet changing business needs. ? Perform all...