Pega CDH Lead

1 day ago


Chennai, India DHI Solutions Full time

Pega CDH LeadLocation : India (Bangalore / Hyderabad / Pune / Chennai)Experience : 10+ years (with minimum 4+ years in Pega CDH)Key Responsibilities :- Lead end-to-end implementation and delivery of Pega CDH solutions.- Partner with business stakeholders to translate customer engagement strategies into technical designs.- Provide technical leadership to development teams, ensuring adherence to Pega best practices.- Collaborate with cross-functional teams (Data, Marketing, Cloud, Integration) to enable real-time personalization and omni-channel orchestration.- Ensure robust governance, compliance, and performance tuning of Pega CDH applications.- Mentor, coach, and upskill junior engineers and decisioning consultants.- Drive innovation and continuous improvement in customer engagement capabilities using advanced Pega CDH features.Required Skills & Experience :- Bachelors/Masters degree in Computer Science, Engineering, or related field.- 10+ years of IT experience with at least 4+ years in Pega CDH.- Strong expertise in :1. Pega CDH (Customer Decision Hub) and Next-Best-Action design.2. Decision Strategies, Adaptive Models, Predictive Analytics.3. NBA Designer, Customer Profile Designer, and Engagement Policy design.4. Omni-channel integration (Web, Mobile, Email, Contact Center).- Proven experience leading large-scale Pega CDH implementations.- Strong knowledge of Pega Platform (v8.x and above) and Pega design principles.- Hands-on experience with cloud deployment (GCP/AWS/Azure) is a plus.- Pega certifications such as CSA, CSSA, PCDC, or Decisioning Consultant strongly preferred. (ref:hirist.tech)


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