Siam Operations Support

Service asset and configuration management:
**Job Description**:

- Service Asset Manager/Configuration Manager/Configuration Analyst/Configuration administrator/Librarian
- CMS/Tools Administrator

The Service Asset Manager

The Service Asset Manager has the following responsibilities:

- Implements the service asset management policy and standards
- Evaluates existing asset management systems and the design, implementation and management of new/ improved systems for efficiency and effectiveness
- Agrees scope of the asset management processes, function, the items that are to be controlled, and the information that is to be recorded
- Develops asset management standards, asset management plans and procedures
- Ensures that the asset management methods and processes are properly approved and communicated to staff before being implemented
- Arranges recruitment and training of staff
- Manages the evaluation asset management tools
- Agrees assets to be uniquely identified with naming conventions; ensures that staff comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
- Plans population of the asset DB; manages the asset DB, central libraries and tools; ensures regular housekeeping of the asset DB
- Provides reports, including management reports

The Configuration Manager

The Configuration Manager has the following responsibilities:

- Implements the configuration management policy and standards
- Evaluates existing configuration management systems
- Agrees scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded
- Develops configuration management standards, configuration management plans and procedures
- Ensures that changes to the configuration management methods and processes are properly approved and communicated
- Arranges recruitment and training of staff
- Manages the evaluation of configuration management
- Manages the configuration management plan, principles and processes and their implementation
- A grees CIs to be uniquely identified with naming conventions
- Ensures that staff comply with identification standards
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
- Plans population of the CMS; manages CMS, central libraries, tools, common codes and data; ensures regular housekeeping of the CMS
- Provides reports, including management

The Configuration Analyst

The Configuration Analyst has the following responsibilities:

- Proposes and agrees with the Asset and Configuration Manager CIs to be uniquely identified with naming conventions; ensures that developers and configuration system users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
- Liaises with the configuration Administrator/Librarian on population of the CMS
- Manages asset and CMS, central libraries, common codes and data; ensures regular housekeeping of the asset and CMS
- Uses the CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorised
- Performs configuration audits to check that the physical IT inventory is consistent with the asset and CMS and initiates any necessary corrective action
- Creates and populates project libraries and CM system
- Maintains project status information and status accounting records and reports

The Configuration Administrator/Librarian
- The Configuration Administrator/Librarian is the custodian and guardian of all master copies of software, assets and documentation CIs registered with asset and configuration management. The major tasks of this role are to:

- Control the receipt, identification, storage, and withdrawal of all supported CIs
- Provide information on the status of CIs
- Number, record, store and distribute asset and configuration management issues

The CMS/Tools Administrator

The CMS/Tools Administrator has the following responsibilities:

- Evaluates asset and configuration management tools and recommends those that best meet the organisation’s budget, resource, timescale and technical requirements; directly or indirectly customises proprietary tools to produce effective asset and configuration management environments in terms of databases and software libraries, workflows and report generation
- Monitors the performance and capacity of existing asset and configuration management systems and recommends improvement opportunities and undertakes standard housekeeping and fine tuning under change control
- Provides technical administration an