STS Ops Encryption and AppSec Support Technician

1 day ago

Delhi Andhra Pradesh India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per year


At EY, we're all in to shape your future with confidence. 

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 


 

Job Title : Data Protection – Supervising Associate – (STS)

Requesting Function: Security Technology Services

Requesting Sub Function : Security Operations

Job Summary:

Key Responsibilities(analytical/decision making/supervisory):

Provides a level of basic and advanced technical support for execution of the daily management, administration and maintenance activities aligned to protecting the security infrastructure for encryption technologies. The role provides technial assistance to the issues escalated from various other support team. Implementing data at rest encryption as per the guidelines from Security consultants.Recognizes and applies the prescribed methodology within such industry frameworks as Information Technology Infrastructure Library (ITIL) to identify basic and advanced problems with endpoints data at risk.Collaborates with various stakeholders such as the Application Owners and Security Consultants to apply appropriate solutions and technologies to protect data at rest.Performs restorative and maintenance actions remotely using troubleshooting and technical skills that may be advanced in nature to perform triage, analysis, response and remediation for issues with implementation of encryption and data at rest solution. Determines activities with software/systems engineering and/or application development in which reported encryption issues require escalation to engineering support teams within STS. Assists, as part of a team of skilled technicians, in technical implementation, support tasks and activities for data security implementations.Identifies, analyzes and escalates noted patterns in incidents associated with EY encryption on endpoint devices to isolate specific causes or recognize trends as a prevention of future re-occurrence utilizing

Analytical/Decision Making Responsibilities:

The role requires advanced analytical skills to probe for understanding and addressing as appropriate both common and more complex IT staff and end-user incidents escalated from the Global Service Desk and Application owners.  The role is expected to make sound decisions to address a single end-user's endpoint encryption issue or multiple users issue in same location or in guiding broader global functionality issues that may affect portions of or entire business units.  The role also involves in active decision making while implementing data at rest encryption on services by asking timely questions during the onboarding phase. The role needs to drive the priority and time management of their own efforts to support/resolve assigned activities and communicate results and findings to end users, application owner and management as necessary.

Knowledge, skills and experience requirements:

Well defined analytical skills to conduct effective issue analysis so that key issues are properly identified and effective solutions are provided.  Uses analytics to identify issues for solution as well as escalation for endpoint encryption for whole & removable disk issues, data at rest encryption issues that have wider impact.  Working knowledge of Information Technology Infrastructure Library (ITIL) to identify industry standards and procedures for Incident, Problem, Change and Knowledge as appropriate.Familiarity with core businesses supported to recognize the impact of endpoint technology issues to a to engage and participate with confidence on escalating issues that impacts a particular desktop, business or location. Solid interpersonal skills to adapt personal communication styles to the style of others, to engage with all levels of the organization, staying calm under pressure and to maintain and/or restore service in the event of a disruption.Personal time management skills to prioritize workload and work through issues and incidents with efficiency.Strong oral and written communication skills in the English language to work effectively with all levels of end users and IT personnel.Working knowledge of both Windows desktop and server operating system as well as familiarity with the Linux Operating

Qualifications, Certifications and educational requirements:

Education:

Bachelor's degree in computer related field or equivalent work experience.

Experience:

Approximately 7-9 years of experience in various information techonologies including application support, service desk, desktop support, firewall or network operations or security.

Certification Requirements:

Information Technology Infrastructure Library (ITIL v2 or v3 Foundations training) (preferred)

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

  • Associate Technician Field Ops

    2 days ago

    Vijayawada, Andhra Pradesh, India SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO _**_SITA_** We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each...

  • Behavioral Health Technician

    4 days ago

    andhra pradesh, India Global Sppech and Hearing Clinic Full time

    Company Description looking for audiometry technician Role Description This is a full-time, on-site role for an Audiometry Technician located in Srikakulam Mandal. The Audiometry Technician will be responsible for administering hearing tests, maintaining audiometric equipment, recording and analyzing test results, and assisting with the fitting and...

  • Behavioral Health Technician

    5 days ago

    andhra pradesh, India Global Sppech and Hearing Clinic Full time

    Company Descriptionlooking for audiometry technicianRole DescriptionThis is a full-time, on-site role for an Audiometry Technician located in Srikakulam Mandal. The Audiometry Technician will be responsible for administering hearing tests, maintaining audiometric equipment, recording and analyzing test results, and assisting with the fitting and maintenance...

  • Symantec Encryption

    3 weeks ago

    New Delhi, India Airtel Digital Full time

    Job Title: L2 Resource – Symantec EncryptionLocation: NoidaJob Summary:We are seeking an experienced L2-level professional to manage and support Symantec Encryption solutions across the organization. The ideal candidate will have hands-on experience with Symantec Endpoint Encryption, drive incident resolution, and ensure compliance with data protection...

  • Symantec Encryption

    4 weeks ago

    New Delhi, India Airtel Digital Full time

    Job Title: L2 Resource – Symantec EncryptionLocation:Noida Job Summary: We are seeking an experienced L2-level professional to manage and support Symantec Encryption solutions across the organization. The ideal candidate will have hands-on experience with Symantec Endpoint Encryption, drive incident resolution, and ensure compliance with data protection...

  • BA Ops Support, ROC Analytics

    3 weeks ago

    India Amazon Music Full time

    Job Description Description About the Org Surface Transportation (ST) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with...

  • Car Technician/evaluator

    1 week ago

    New Delhi, India Avani Consulting Full time

    Greetings, Profile : Car Evaluator/Car Technician/Evaluator/ CGT/ I4/QC/LUXURY Evaluators/ ST- Mechanical/ST- AC & Electrical/ T- Mechanical/T- AC & Electrical/ T- Bodyshop/ JT- Mechanical/ JT- Accessories/ Work Location : Bangalore Whitefield Experience : 04 Years are more. Qualification : ITI/Diploma Job description: Car Evaluator, Car Technicians,...

  • Deskside Support

    3 weeks ago

    Gurugram, India Sharp Brains Full time

    Job Description Position: Deskside Engineer - L2 Support (DISPATCH) Contract Duration: 01-Year (Extendable/Maynot) Contract Type: B2B-Freelancing Contract Working Type: On-Premises (Visit) Location: Gurgaon, Haryana, India Paid Hourly: $12 To $15 Role Summary: The Desktop Technician (Level 2) provides on-site and remote IT support for hardware, software, and...

  • Sr Manager, PKI

    3 weeks ago

    Hyderabad, India Bristol Myers Squibb Full time

    Job Description Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that...

  • Support Technician

    1 week ago

    Uttar Pradesh, India Alliance Recuitment Full time

    **We are currently looking for a self-motivated and driven Support Technician to join a well-established and global leading specialist supplier based in Northampton.** We are currently looking for a self-motivated and driven Support Technician to join a well-established and global leading specialist supplier based in Northampton. This is a permanent,...