Operation Executive

18 hours ago


Gurugram Haryana, India Hawk Ecommerce Full time

**Responsibilities**:

- Ensure timely creation, monitoring, and settlement of fantasy matches.
- Manage real-time match updates, player statistics, and score integrations.
- Verify and cross-check data accuracy from reliable sports data providers.
- Handle contest closures and leaderboard updates after match completion.
- Monitor and process user withdrawals, ensuring compliance with regulatory guidelines.
- Handle payment discrepancies, TDS deductions, and refund processing.
- Coordinate with the finance team for payment reconciliation and Cashfree/Payout gateway updates
- Ensure compliance with platform policies, including KYC verification, restricted state management, and fraud detection.
- Maintain operational reports related to match performance, withdrawals, bonus distributions, and user engagement.
- Generate daily, weekly, and monthly reports.
- Work on automation and efficiency improvement projects for smoother operations.
- Collaborate with tech, finance, marketing, and customer support teams to enhance platform performance.
- Assist in testing new features, contests, and promotional campaigns before launch.

**Skills & Qualifications**
Essential Skills:

- Strong analytical and problem-solving abilities.
- Basic understanding of fantasy sports operations and gaming industry trends.
- Knowledge of sports, player statistics, and match formats (Cricket, Football, etc.).
- Proficiency in MS Excel, Google Sheets, and reporting tools.
- Good communication and teamwork skills.
- Ability to work in a fast-paced, real-time environment.Preferred Skills:

- Experience with payment gateways (Cashfree, Razorpay, etc.).
- Familiarity with KYC, TDS, GST, and regulatory policies related to fantasy gaming.
- Prior experience in a fantasy sports platform (Dream11, My11Circle, etc.) or gaming industry.Working Conditions
- Shift-based work, including weekends and match days.
- Hybrid/Onsite work (as per company policy).

Pay: ₹10,968.01 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Monday to Friday

Application Question(s):

- Current CTC?
- Expected CTC?

**Location**:

- Gurugram, Haryana (required)

Work Location: In person


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