Reservation Associate

2 days ago


Indore Madhya Pradesh, India Marriott International, Inc Full time

**Additional Information**
**Job Number**25127061
**Job Category**Reservations
**Location**Fairfield by Marriott Indore, Plot No 18/C, CA Scheme 94, Indore, Madhya Pradesh, India, 452010
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.


  • Reservation Associate

    22 hours ago


    Lucknow, Uttar Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25128367 **Job Category**Reservations **Location**Fairfield by Marriott Lucknow, Opposite Indira Gandhi Pratishthan, Gate No 2, Lucknow, Uttar Pradesh, India, 226010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...


  • Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25127079 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Indore, Plot No 18/C, CA Scheme 94, Indore, Madhya Pradesh, India, 452010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize and coordinate group check-in/pre-registration procedures....


  • Vishnupuri Colony, Indore, Madhya Pradesh, India Hotel Golden Treat Full time

    A Front Office Guest Service Associate (GSA) is responsible for providing excellent customer service to guests, managing reservations, and handling check-in/check-out procedures. They are the main point of contact for guests, ensuring a positive experience and addressing any concerns or requests. **Job Types**: Full-time, Permanent Pay: ₹17,000.00 -...

  • Reservations Executive

    21 hours ago


    Lucknow, Uttar Pradesh, India MERCURE Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...


  • Indore, Madhya Pradesh, India Crescent Spa & Resort Indore Full time

    Greet guests and warmly welcome them upon arrival, ensuring a positive first impression. - Assist guests with check-in and check-out procedures, including processing payments, issuing room keys, and providing necessary information about hotel amenities and policies. - Answer phone calls and respond to guest inquiries and requests, providing accurate and...

  • Executive Assistant

    4 days ago


    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24203029 **Job Category**Administrative **Location**Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India, 452016 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Greet persons entering the office, determine nature and purpose of visit, and direct/escort to...

  • Associate

    2 days ago


    Noida, Uttar Pradesh, India Barclays Full time

    Join us as a “Associate" where the Global Lending Group (“GLG”) Americas provides memo coordination, grid review, structuring, negotiation and execution resource across all aspects of the Lending product within Barclays International, leveraging industry sector focus to drive best in class client service, as well as achieve economies of scale by...


  • Lucknow, Uttar Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24217270 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Lucknow, Opposite Indira Gandhi Pratishthan, Gate No 2, Lucknow, Uttar Pradesh, India, 226010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Assist staff with expediting problem payments...


  • Moradabad, Uttar Pradesh, India Hotel Mansarover Paradise Full time

    Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation. Special Skills and/or Abilities: - Proficient in speaking ENGLISH - Excellent interpersonal communication and customer service skills. - Maintains professional appearance...


  • Andhra Pradesh, India IHCL Full time

    Job Responsibilities Planning & Financials - Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team. - Assists the Front Office Manager/ Duty Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests. - Ensures daily performance and manages...