IT Support Officer

1 week ago


Dombivli, India Green Heaven Software Pvt Ltd Full time

**Job description**

**IT Support Executive**

**Role Definition**

IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers. As well as Generating revenues from New & existing customer for **MOZAR Software / Green Heaven Software Pvt Ltd** by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi.

Receive customers call and solve Queries.

Solve The User Issues Over Mail / Telephone / Online.

Provide support & training remotely / telephonen / Online.

Client Satisfaction Oriented.

Excellent verbal and written communications skills in Marathi & Hindi is must.

Troubleshoot Customer Application Software Issues And Follow Ups Till Completion.

Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries.

Should master in Excel, Word & Power Point Presentation.

Generate leads that develop into new customers.

Answering customers' questions on the Services / Products.

Manage inbound/ outbound customer calls in a timely manner.

Demonstrating and presenting products / services.

Self-Motivated, With Strong Ability To Work Both Independently And With The Team.

Analytical And Problem-Solving Skills & Willing to work extra hours.

Maintain Log sheet in given format of all cases handled on day basis.

Should have experience in End User Support & Strong knowledge in troubleshooting.

Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training.

**Support Measurement Metrics**

No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month.

No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month.

**Job Type**:

- Full-time

**Shift**:

- Day shift

**Work Location**:

- Dombivali-East

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person


  • Office Assistant

    2 days ago


    Dombivli, Maharashtra, India DEEPAN ENTERPRISES Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    ob DescriptionWe are hiring a detail-oriented Office Assistant to help our creative business run smoothly The role involves office administration, supporting inventory and couriers, and assisting exhibition activities.ResponsibilitiesMaintain office registers, track records, and handle data entry.Receive and dispatch courier shipments and parcels.Assist with...

  • Office Assistant

    4 weeks ago


    Dombivli, Maharashtra, India DEEPAN ENTERPRISES Full time

    We are hiring a detail-oriented Office Boy to help our creative business run smoothly The role involves office maintenance supporting inventory and couriers and assisting in exhibition stall activities Responsibilities Maintain office registers track records and handle data entry Receive and dispatch courier shipments and parcels Assist with...

  • Office Boy

    6 hours ago


    Dombivli, Maharashtra, India Western Chemical Industries Private Limited Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Maintain the office filing system and retrieve material from files as requestedPerform general office duties, copying, scanning and filingKeep track of office supplies and reorder when needed.Organize physical and digital files, ensuring theyre easy to find.Support staff and managers with other office-related tasksMake sure the office is tidy and...

  • Office Executive

    1 week ago


    Dombivli, India Navalai Realtors LLP Full time

    **Key Responsibilities** - Handle administrative tasks, including filing, photocopying, and document management. - Maintain office supplies inventory and place orders when necessary. - Ensure cleanliness and organization of the office space. - Manage incoming and outgoing mail or courier services. - Support the team with data entry and maintaining records. -...

  • It Support Officer

    2 days ago


    Dombivli, MH, IN Green Heaven Software Full time

    Job description IT Support Executive Role Definition IT Support Executive is one who is responsible for giving support solve queries service training to existing customers As well as Generating revenues from New existing customer for MOZAR Software Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts Also...


  • Dombivli, India SARA ENTERPRISES Full time

    Providing general administrative and clerical support including mailing, scanning, faxing and copying to management. - Maintaining electronic and hard copy filing system. - Ability to prioritize projects, resolve problems, conduct research, and pay attention to details. - Opening, sorting and distributing incoming correspondence to designated departments or...


  • Dombivli, Maharashtra, India AppLogic Networks Full time

    Overview As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to...


  • Dombivli, India LCF (Lighthouse Communities Foundation) Full time

    **About the Role** As a **Student Relationship Officer**, you will play a vital role in ensuring the success of our skilling and livelihood programs by actively supporting and mentoring students through every stage of their journey—from enrollment to employment and beyond. You will be the bridge between the students and program outcomes, ensuring...


  • Dombivli, Maharashtra, India upGrad Full time

    Designation- Associate- Customer SupportBU- Working ProfessionalLocation- Mumbai (Andheri-Marol)Salary- 4.5LPA Shift Details- Mon- Fri | 10:30 AM- 7:30 PM | Work From OfficeAbout the RoleWe are looking for an Associate- Customer Support to help manage and smoothly run our programs. The role involves working closely with internal teams, learners, and external...

  • Office Assistant

    5 hours ago


    Bhiwandi, Dombivli, Kalyan, India Peppermint Communications Full time ₹ 1,00,000 - ₹ 2,50,000 per year

    Company: Peppermint Communications & INTICEDELocation: Bhiwandi (Kalyan), MumbaiJob Type: Full-TimeExperience: 0 to 2 YearsSalary: 1 Lac to 2.5 LacsWork Time: Monday to Saturday (10 AM to 7 PM)About Us:Peppermint Communications is a leading integrated communication consultancy in the textile, apparel, and baby products industries. INTICEDE, our buying,...