Customer Care Executive

**Job Title**:Customer Service Executive
**Location**:Virar West, Mumbai
**Company Name**: Call 2 Connect
**Process**: Airtel India
**Experience**: 0 - 3 Years
**Salary**: ₹12,000 - ₹15,000 per Month
**Gender**:Both Male and Female
**Age Limitation**:21 - 35 years old only
**Required Education**: Minimum 12th Passed
**Work Type**: Permanent - Onsite
**Languages Required**: English, Hindi, Marathi, Gujarati

**Company Overview**:
**Bharti Airtel** is one of the leading telecommunications companies globally, headquartered in New Delhi. With an extensive global network across the USA, Europe, Africa, Middle East, Asia-Pacific, India, and SAARC regions, Airtel ranks among the top 3 mobile service providers worldwide in terms of subscribers. Airtel provides a diverse product portfolio supported by strategically located submarine cables and satellite networks, spanning over 365,000 kilometers in 50 countries across 5 continents. The company is committed to delivering digital services with a focus on enhancing end-user experience, superior service quality, and round-the-clock infrastructure availability.

**Job Role Description**:
As a **Customer Service Executive** at **Airtel Broadband and Telephone Services**, you will be the face of the company, responsible for delivering exceptional customer support and ensuring customer satisfaction. Your role will include managing customer service inquiries, resolving issues, and providing solutions in a timely and effective manner. You will play a key part in maintaining high levels of customer service, contributing to the company's reputation as a trusted service provider.

**Key Responsibilities**:

- **Customer Support**: Address customer inquiries and provide accurate information about Airtel’s services.
- **Issue Resolution**: Identify and resolve customer issues effectively and efficiently, ensuring high satisfaction.
- **Communication**: Maintain clear and professional communication with customers over the phone or other communication channels.
- **Customer Service Management**: Ensure that all customer interactions are handled in a professional, courteous, and timely manner.
- **Data Handling**: Maintain accurate records of customer interactions and feedback for further analysis and process improvement.
- **Product Knowledge**: Stay updated on Airtel’s products and services to effectively assist customers and resolve queries.
- **Service Quality**: Ensure that all services meet Airtel’s high standards for customer service and satisfaction.
- **Team Collaboration**: Work closely with other team members to ensure seamless service delivery and improve customer satisfaction.

**Skills and Qualifications**:

- **Interpersonal Skills**: Strong ability to engage and maintain professional relationships with customers.
- **Customer Service Experience**: Prior experience in a customer service role is an advantage.
- **Communication Skills**: Excellent verbal communication skills in English, Hindi, Marathi, and Gujarati.
- **Problem-Solving Abilities**: Ability to think critically and resolve issues effectively.
- **Service-Oriented**: A passion for providing excellent customer service and ensuring satisfaction.
- **Fluency**: Fluency in English and Hindi is required. Knowledge of Marathi and Gujarati is a plus.
- **Educational Qualifications**: A Bachelor’s degree in Business Administration or a related field is preferred but not mandatory.

**Eligibility Criteria**:

- **Language Proficiency**: Fluency in English, Hindi, Marathi, and Gujarati is required.
- **Willingness to Work in Sales Customer Support**: The role requires a focus on both customer support and sales.
- **Experience**: Freshers as well as experienced professionals are welcome to apply.
- **Age Range**: Applicants should be between 18 and 35 years old.

**Benefits**:

- **Salary**: Competitive monthly salary of ₹12,000 and more, based on performance.
- **Career Growth**: Opportunities for skill development and career advancement in the telecommunications industry.
- **Work Environment**: A supportive, team-oriented environment focused on providing excellent customer service.

**Application Process**:

- **Telephonic Interview**: Conducted between 7:00 PM and 11:00 PM.
- **Face-to-Face Interview**: Held between 11:00 AM and 4:00 PM at the interview venue in Malad West, Mumbai.

**Work Branch Address**: 8th Floor, New Viva College of Arts, Commerce and Science, Y.K. Nagar, Virar West, Mumbai - 401303
**Interview Venue**: 5th Floor, 4th Dimension Building, Mindspace, Rajanpada, Malad West, Mumbai - 400064

**If you meet these qualifications and are ready to take on a challenging and rewarding role, we encourage you to apply. Join us in driving our business forward**

Thank you, and I look forward to your prompt response.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift