Systems Administrator

4 days ago


Pune Maharashtra, India Gemscap Global Analyst PVT LTD Full time

**Job Summary**:
**Key Responsibilities**:

- Provide **Level 1 support** for desktop, laptop, and peripheral issues (printers, scanners, monitors, etc.)
- Perform **hardware troubleshooting** and replace faulty components (RAM, HDD, keyboards, etc.)
- Manage and track incidents, service requests, and escalations using communication platforms
- Troubleshoot basic network connectivity issues (**LAN, Wi-Fi, IP conflicts**)
- Support and maintain user accounts in **Active Directory**(account creation, password resets, account lockouts)
- Assist with new user setup, system configuration, and software installations
- Escalate unresolved technical issues to **L2/L3** support or relevant teams
- Maintain accurate documentation of incidents, solutions, and asset records
- Ensure compliance with IT policies, security protocols, and SOPs

**Key Requirements**:

- **1-2 years** of experience in **IT support/System Administration (Level 1)**
- Strong knowledge of Windows OS, MS Office, and hardware troubleshooting
- Basic knowledge of Active Directory & Networking
- Good communication and problem-solving skills
- Ability to work independently and in a team environment

**Preferred Skills**:

- Exposure to ticketing tools/communication platforms for incident management
- Knowledge of IT asset management and documentation practices
- Awareness of IT security best practices

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person



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