Customer Service Representative

5 days ago

Gurugram Haryana, India Vardhman Hoses Pvt. Ltd. Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Maintain a professional, courteous, and solution-oriented tone in all communications
- **Quotation & Pre-Sales Support**:

- Share quotations based on customer requirements
- Coordinate with the sales or technical team to clarify product details or specifications
- Follow up on quotations and convert inquiries into orders
- **Post-Sales Coordination**:

- Share order confirmations and delivery timelines with customers
- Coordinate with production/logistics to track dispatch status
- Share dispatch details, tracking info, and invoices with customers
- **Order Status Updates**:

- Regularly update customers on order progress
- Notify customers about any delays or changes in schedule
- Maintain accurate records of order communications
- **Documentation & CRM**:

- Update and maintain customer records in CRM/ERP
- Prepare daily or weekly reports on customer interactions and open quotations
- **Collaboration**:

- Work closely with Sales, Dispatch, and Accounts departments to ensure smooth execution
- Help resolve issues or complaints efficiently and escalate when necessary

**Requirements**:

- 1-3 years of experience in customer service, sales coordination, or inside sales
- Strong communication skills (verbal and written)
- Ability to handle multiple tasks and prioritize work
- Bachelor’s degree preferred

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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