Customer Relations Representative
7 days ago
**Key Responsibilities**:
- Receive and handle incoming customer calls promptly and professionally.
- Provide brief and clear information about the company and its products/machinery.
- Understand customer needs and requirements thoroughly.
- Guide customers on product features, benefits, and usage to facilitate informed purchasing decisions.
- Assist customers in the buying process, addressing questions and concerns effectively.
- Record all customer interactions, data, and transaction details accurately in the computer system.
- Maintain a positive and professional attitude during all customer interactions.
- Follow up with customers as needed to ensure satisfaction and build rapport.
- Collaborate with team members to improve customer service quality.
**Qualifications**:
- Excellent verbal communication skills in Hindi & Gujarati.
- Basic computer skills and familiarity with data entry
- Customer service experience is a plus but not mandatory
- Ability to understand and explain product features clearly
- Good listening skills and patience
- Ability to work in a fast-paced environment
**Job Types**: Full-time, Permanent, Internship
Pay: ₹7,000.00 - ₹25,000.00 per month
**Benefits**:
- Life insurance
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- Cold calling: 1 year (preferred)
Work Location: In person
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