Customer Support

2 days ago


Thane, India Concept Management Full time

We are hiring

**Role : Customer Support**
**Qualification - Any Graduation Degree**
**Experience - 10 Years to 15+ Years**
**Package - 4 to 4.5 LPA**
**Location: Thane**
**Industry - Textile Chemical Manufacturing**

**Working day - 5 Days**

**Employment Type: Contractual**

**JOB DESCRIPTION**:

- Handle sample order requirements/demand of India and Global regions from Ankleshwar.
- Obtain necessary approval from Business Managers for processing sample order requirements.
- Check availability location and status for sample requirement.
- Key in sample sales orders in ERP SAP and ARP SAP.
- Attend queries and complaints from customers / stockits / internal departments with respect to sample orders.
- Identify and take approval for cost of samples to replenish sample stock from various sources.
- Verify shipping documents incase of import of samples and co-ordinate with C&F Agent for clearance and delivery of sample.
- To process approval for payment of duty of samples in case of samples received via courier service and distribute it to respective departments.
- Update executed sample order details report to Sales/BM on monthly basis.
- Co-ordinate in preparation of varision agreements like Rebate, Commission, Distributorship, etc. and keep record of same.
- Arranging COA from SAP ERP or QC-team and providing to external & internal customers on request for local products ex-Ankleshwar.
- Post GRN in ERP SAP for various indirect purchases.
- Monthly report preparations under controlling:
1. Monthly reporting of Customer & Product Sales data by month to Sales Head.

2. Monthly reporting of South Asia sales data to BM’s

3. Compiling of cost-data for sales cost-sheet preparation
- Back up and support for Indent/import sales order processing.

**PURPOSE OF JOB**
- Handle sample sales orders and plan timely processing of it.
- Customer Satisfaction by meeting sample order requirement, updating status and attending queries.
- To support sales in agreement process & controlling team in compiling cost data & monthly sales reporting.

If interested call us on 8983613369 (Mon to Sat 11 am to 6 pm)

**Job Type**: Contractual / Temporary
Contract length: 7 months

Pay: ₹30,000.00 - ₹38,000.00 per month

Work Location: In person


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