Customer Service Technician

2 weeks ago

Mohali Punjab, India Mind map IT Solutions Full time

Customer service specialists accept phone calls, often to assist consumers running with diverse problems they face. The team excels in directing customer interactions and growing tolerating relationships efficiently. Their superb customer service stems from their achievement in this regard.

**Responsibilities**:

- Answering telephone inquiries and helping customers.
- installing and trying out products, equipment, and machinery and offering commands to clients at the right utilization in their product.
- the use of diagnostic tools to pick out problems and evaluating the to be had facts.
- solving defective or broken merchandise or ordering the essential components to replace defective or c5ed7369a5a50edae102076547d1405a components.
- Servicing domestic-primarily based system, inclusive of protection systems, appliances, laptop device, televisions, and heating and air flow units.

**Requirements**:

- An companion's degree or technical certification within the industry.
- The capability to work independently.
- coping with additional time on provider calls with patience and now not speeding the activity.
- exquisite customer service and communique skills.
- The capacity to diagnose and clear up problems based totally on clients' nontechnical descriptions.
- sturdy running knowledge of device and gear used inside the enterprise.

Call the employer
- +91 8017843216

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹40,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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