Receptionist and Telecaller

7 days ago

Mansarovar Jaipur Rajasthan, India UDMIDEAS Full time

Title:

- Telecaller / BPO Executive (Freshers & Experienced)

**Languages Required**: English, Hindi (Additional regional languages are a plus)

**About the Company**:
We are a fast-growing customer support and lead generation firm serving clients across various industries including e-commerce, finance, healthcare, Clothing and technology. Our mission is to deliver top-notch service and build lasting relationships with customers through clear, professional, and empathetic communication.

We’re now expanding our team and looking for enthusiastic **Telecallers / BPO Executives** who are ready to be part of a dynamic and supportive work environment. Whether you are a fresher eager to start your career or an experienced professional looking to grow, we want to hear from you

**Roles & Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently.
- Address customer inquiries, complaints, or requests and provide appropriate solutions.
- Follow up with customers for feedback or additional information as required.
- Maintain accurate records of customer interactions and transactions.
- Meet daily/weekly/monthly call targets and quality benchmarks.
- Stay updated with product knowledge and company processes.
- Collaborate with team members and escalate complex issues to supervisors when necessary.

**Eligibility Criteria**:
**For Freshers**:

- Minimum qualification: 12th pass / Graduate.
- Basic computer knowledge and good communication skills.
- Willingness to learn and adapt.
- Positive attitude and team-oriented mindset.
- 6 months to 2+ years of experience in telecalling, BPO, customer service, or sales.
- Familiarity with CRM systems and phone dialer software.
- Proven ability to handle pressure and meet targets.
- Strong interpersonal and negotiation skills.

**Skills Required**:

- Good command over English and Hindi (or regional languages).
- Clear and confident voice.
- Active listening and empathy.
- Patience and professionalism, especially during high-pressure calls.
- Time management and organizational skills.

**Perks & Benefits**:

- Performance-based incentives.
- Training and development programs.
- (Day Shifts Only).
- Friendly and inclusive work culture.
- Opportunity to grow into team lead or quality analyst roles.

**Join us and be the voice behind great customer experiences**

Let’s grow together.

Pay: ₹8,086.00 - ₹25,016.53 per month

Schedule:

- Day shift

**Language**:

- English (required)

Work Location: In person

Application Deadline: 01/05/2025
Expected Start Date: 02/05/2025

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