Pd - Collections

Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._

**_ _**

**_ _**

**_ _**
- Responsibilities_
- _Follow up on customer disputes, customer queries and analyse disputes._
- _Working between departments to get a resolution and communicate effectively with customers_
- _Research partial payments, invalid deductions, unallocated cash and open credit memos on customer accounts_
- _Perform account reconciliations to ensure payments and credit memos are applied to the correct invoices and work with Cash Applications to rectify any errors in postings_
- _Deliver quality customer service by researching and responding to all internal & external partners inquiries within the agreed threshold_
- _Participate in portfolio reviews, share with managers the current updates on assigned portfolio to track the progress on aged debt, disputes, unallocated cash and credit memos, any bottlenecks, help needed and participate in the regular governance agreed with SHI._
- _Ensure meeting the past due, collections targets assigned as per the portfolio_
- _Respond to escalations, coordinate with manager for next level escalation through proper documentation and necessary back ups_
- _Provide support on any specific reporting activities within or towards the month end_
- _Assist Sales team with the queries/tickets raised on ServiceNow and SharePoint related to credit holds, customer modifications, invoice, payment queries, unallocated cash, credit memos, refunds, credit and rebill, etc._
- _For credit enhancement/hold related requests, do proper due diligence in line with the agreed and established process and present findings to the management to take appropriate action._
- _Support at the month end on invoice status including but not limited to invoice consolidation, running reports for the flagged customers._
- _Should be able to conduct credit assessments for new account requests as well for existing customer and update AX_
- _Review the orders on hold, identify the reason, work towards it and communicate to sales and customers with reasons clarify what mean by orders on hold? Team must update the sales & customer for the orders which are on hold due to non payment of invoices/ Insufficient credit limit_
- _Perform credit check for existing customers using tools that may include but not limited to D&B, online research, financial statement review, etc. and inform Sales if customer is eligible for credit raise or not_
- Qualifications we seek in you_
- Minimum Qualifications_
- _Bachelor’s degree in commerce or equivalent_
- _Relevant Prior work experience_
- _You are required to work in US time zone_
- _ERP experience of Microsoft AX, Oracle, Salesforce, SAP_
- _Experience with AR System of Engagement (SOE) such as Blackline, High Radius, Get Paid._
- _Excellent written and verbal communication skills_
- _Ability to work effectively within all levels of an organization, both internally and externally_
- _Ability to work both individually and in a team environment_
- _Ability to think creatively and find solutions to issues_
- _Detail oriented with the ability to multitask and complete tasks with efficiency and accuracy_
- _Ability to self-manage, take the initiative and escalate to the supervisors as needed_
- _Effective follow up skills to maintain a healthy relationship_

**_ _**

**_ _**
- Preferred Qualifications/ Skills_
- _Working with US based clients is mandatory._
- _Familiarity with computer products and programs are desirable for this position_
- _Flexible in working late hours, especially during month/quarter end or as per business discretion._
- _Experience in IT distribution/hardware/software industry will be an advantage_
- _ERP experience of Microsoft AX preferred_
- _Experience with ServiceNow, Salesforce_
- Why join Genpact?_
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities_
- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the tech shap