Cts Pd Ps

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

ABOUT FACTSET

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and

analytics for business analysts, portfolio managers, investment bankers/management firms and other financial professionals to analyse

companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $1.5

billion in annual revenues is headquartered in Norwalk, Connecticut and employs nearly 10,000 people worldwide. Our operations extend

within North America, Europe, and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange

under the symbol FDS.

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

DEPARTMENT BRIEF:
Data Solutions is the industry-leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client’s workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives. Off Platform Product Development and Operations PD is looking for a Product Specialist to contribute to product management and support. In this role, you will be expected to understand Data solutions products and delivery technologies comprehensively, be a key contributor to defining and expanding the product packages available, and enhance and add features that provide connectivity, scalability, and enhanced usability. You

will work closely with a broadly distributed Content, Product, Strategy, Sales & Support and Engineering group.

JOB RESPONSIBILITIES

Off Platform Product Development and Operations PD - Product Specialist will work on a variety of projects. It includes the following responsibilities:
Product Feature Support
- Manage the group’s daily inflow of product requests and guide them to a meaningful and timely resolution.
- Communicate clear and detailed responses to requests while tying in references to supporting documentation.

Contribution to Product Design and Maintenance
- Assist product owners in spec’ing and designing data feed products that capture market share in the financial data investments space.
- Contribute to departmental product development projects.

Critical Product Analysis
- Identify recurring issues/requests and make recommendations for feature enhancements.
- Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
- Identify areas for improvement of Product Support

Product Documentation and Education
- Create and maintain support and troubleshooting documentation.
- Regularly share DS product best practices with stakeholders

Product QA
- Analysing and reviewing QA/QC requirements, continuous testing for security, APIs, and regression suites, and creating an automation strategy
- These tasks are complemented by writing automated scripts, supporting data and environment configuration, participating in code reviews, and meticulous monitoring and reporting defects.
- These contributions are vital to our continuous improvement activities for the end-to-end testing process.

JOB REQUIREMENTS

We welcome amb