Middleware Administrator

7 days ago

Hyderabad Telangana, India NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

Teamwork is at the heart of what we do, so you will communicate with other teams and clients to extend your support where it is needed. You will also play an essential part in our change management process by executing changes carefully and ensuring that all changes are properly documented and approved.

Your day will be varied, from working with automation teams to optimize efforts and coaching Service desk and L1 teams to leading initial client escalations for operational issues. Additionally, you will identify problems before they impact client services and contribute to producing trend analysis reports for continuous improvement.

You will also have opportunities to support project work, execute approved maintenance activities, and assist in implementing and delivering disaster recovery functions. Every day will be a chance to learn and grow, and your contribution will make a real impact.

**To thrive in this role, you need to have**:

- Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software.
- Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow.
- Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively.
- Ability to plan activities and adapt quickly to changing circumstances.
- Effective communication skills and the ability to work across different cultures and social groups.
- Active listening skills to understand clients' needs and craft a positive client experience.
- Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary.
- A bachelor’s degree in information technology/computing or equivalent work experience.

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer

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