Customer Relation Co-worker

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."- - **Location**- Mumbai (Navi)- - **Employment type**- Part Time Permanent- - **Department**- Customer Relations- - **Deadline**- 2025-11-30- **About this work area**- MOTIVATION It is essential that I have the following motivations: - The IKEA values reflect my own values and give me energy. - I am passionate about growing business and people together using the experience and skills of our people in the best way. - I am driven to exceed my goals. - I enjoy working in a fast-paced and future-oriented retail environment. - I have a desire to learn and want to improve my skills, using this to the benefit of the IKEA Brand and for growing personally- **What you'll be doing day to day**- Customers- I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business. - My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed. - I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise. - I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers. - I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues. - I am empowered to solve customer complaints within my level of authorisation. I - recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.- I know how to assemble IKEA products so I can assist customers who have difficulties assembling them. I also exchange component parts when they are needed. - I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone. - I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences. - I ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.Commercial/Business I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability. I do this by: - ensuring I know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers’. - understanding the importance of accurate stock inventory and how my own actions impact on this. - understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience. - contributing to my department’s action plan and taking ownership for my part in its delivery. - listening to feedback from customers when it is given and passing this on to my manager. - Working with my manager to identify solutions to customer issues.People- I am available to help and support colleagues when needed. - I actively work together with other store functions to continuously improve the shopping - experience for our customers in order to drive sustained long-term profitability.- I value other colleagues ‘ways of working and I learn from those who work differently to me because I understand we are most effective when we work together and amplify each - other’s efforts.- I share my knowledge with my colleagues and encourage them to do the same. - I keep my colleagues informed so that they can perform their roles effectively. - I am responsible for my own development and look to my manager to support me in improving my competence.Financial- I know the Customer Relations action plan and support the goals and targets given to me - by my manager to ensure the effective execution of our action plan.- I have an overview of the store action plan and understand how the Customer Relations action plan supports this. - I know our daily and weekly service targets and this drives me to improve our service delivery. - I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers. - I follow cash handling procedures to ensure the security of all monies received. - I continuously look for more effective ways of working to reduce costs- - At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with