Operation Executive

1 week ago


Gurugram Haryana, India Nimbuspost Pvt Ltd Full time

**Key Responsibilities**
- **Order and Shipment Management**: Assist customers in tracking their shipments across international borders, ensuring they are informed about delivery times, customs clearances, and any potential delays.
- **Problem Resolution**: Identify and resolve issues related to lost packages, customs clearance delays, regulatory challenges, or shipment discrepancies in coordination with internal teams (operations, customs, and logistics).
- **Customs and Compliance Support**: Provide guidance to customers about relevant customs documentation, import/export regulations, tariffs, and other legal requirements for their shipments.
- **Proactive Updates**: Provide regular updates to customers regarding the status of their shipments, ensuring that any delays or issues are communicated promptly and professionally.
- **Collaboration with Cross-Functional Teams**: Work closely with the sales, operations, and logistics teams to ensure that customer issues are resolved efficiently and shipments are processed smoothly.
- **Document Management**: Ensure all shipment-related documentation (e.g., invoices, customs forms) is completed accurately and submitted on time to avoid any delays at borders.
- **Feedback and Reporting**: Collect customer feedback on their experiences and share insights with the management team to improve services. Maintain accurate records of customer interactions in CRM tools.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹320,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (required)

Work Location: In person


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