Customer Care Executive

2 weeks ago

HSR Layout Sector Bengaluru Karnataka, India Indkal technologies Pvt. Ltd. Full time

**Responsibilities**

*Handle inbound and outbound customer calls professionally and efficiently.

*Listen to customers' inquiries and provide accurate information and solutions.

*Assist customers with product/service-related questions, troubleshooting, and issue resolution.

*Document and update customer records with interactions and feedback.

*Collaborate with team members to achieve individual and team targets.

*Maintain a positive and empathetic attitude towards customers at all times.

*Uphold company policies and procedures while ensuring customer satisfaction.

**Requirements**:
*Strong verbal communication skills in English, Hindi is compulsory

*Excellent active listening skills and problem-solving abilities.

*Ability to multitask and manage time effectively.

*Computer literacy and familiarity with CRM systems.

*Previous customer service or call center experience is a plus.

Experience: 1-3 years

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 23/06/2025

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