Customer Success Executive

3 days ago

Gautam Budh Nagar, India Simulanis Solutions Pvt. Ltd Full time

**Role Overview**

We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Executive. **In this role, you will be responsible for ensuring our clients' success and satisfaction with our XR products and services. You will act as a liaison between our clients and internal teams, providing support, guidance, and solutions to meet their needs and objectives.**

**Key Responsibilities**
- Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique goals and challenges.
- Proactively engage with clients to ensure they are maximizing the value of our XR solutions and addressing any issues or concerns.
- Collaborate with cross-functional teams including Sales, Product Development, and Technical Support to deliver exceptional service and support to clients.
- Conduct regular check-ins, trainings, and Q&A sessions to educate clients on product features and best practices.
- Gather feedback from clients to identify areas for improvement and contribute to product enhancements and updates.
- Monitor key performance metrics and outcomes to track client satisfaction and success.
- Ability to travel up to 25% of the time to meet with clients or attend industry events as needed.

**Required Qualifications**
- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- Proven experience in a customer-facing role, preferably in the XR, technology.
- Strong interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
- Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.
- Familiarity with CRM software and customer support tools is a plus.
- Passion for immersive technologies and a desire to drive innovation in the XR industry.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer support: 1 year (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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