Operations Intern

3 days ago

Mumbai Maharashtra, India Datastraw Technologies Private Limited Full time

**Company Overview**:
Datastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialize in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven automation with skilled human support, ensuring efficiency, quality, and seamless customer experiences.

We are seeking a highly motivated Operations Intern to join our team and work directly under the Operations Manager, gaining hands-on experience in end-to-end operational processes. In this role, you will support daily workflow coordination, process documentation, and data-driven improvements across multiple client accounts.

**Responsibilities**:

- Assist the Operations Manager in day-to-day process management and client coordination.
- Help maintain and update process documentation, SOPs, and training materials.
- Collect, analyze, and present operational data (e.g., daily call logs, ticket volumes, SLA metrics).
- Contribute to ad hoc projects, including the development of dashboards and automation scripts.
- Participate in quality audits and escalate issues as directed.
- Stay updated on the latest AI and machine learning trends and technologies.

**Learning Opportunities**:

- Direct mentorship from the Operations Manager on strategic planning and decision-making
- Exposure to managing multiple D2C client accounts and varied operational challenges
- Hands-on experience with workflow tools (Slack workflows, Google Sheets automations, reporting dashboards)
- Training in process documentation, quality assurance, and client-facing communications

**Requirements**:

- Currently pursuing or recently completed a bachelor’s degree in Business, Operations Management, or a related field.
- Excellent written and verbal communication skills in English.
- Strong collaboration skills to work effectively across teams and clients.
- Detail-oriented, with the ability to prioritize and manage multiple tasks
- Eagerness to learn, take ownership, and work collaboratively in a fast-paced startup environment
- Willingness to work from the office in Ghatkopar West, Mumbai, on a hybrid model.

**What We Offer**:

- A certificate upon successful completion of the internship.
- Exposure to real-world operations in a fast-growing startup.
- The opportunity to work on a significant project aimed at automating processes.
- A collaborative and dynamic work environment.
- Work with leading brands and industry professionals.
- Chance for a pre-placement offer after completion of the internship.
- Letter of recommendation upon successful completion of the internship.

**Job Types**: Full-time, Permanent, Internship
Contract length: 3 months

Pay: ₹6,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Application Question(s):

- Will you be able to reliably work from our office in Ghatkopar West for this job?
- Do you have a personal laptop and a stable internet connection?
- Why do you wish to work at Datastraw Technologies as an Operations Intern? Please be descriptive and write the answer in your own words.

Work Location: Hybrid remote in Mumbai Suburban, Maharashtra

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