Front Desk Executive

5 days ago

Powai Mumbai Maharashtra, India Nitrro Fitness Full time

**JOB DESCRIPTION - Sales / Fitness Counselor**

General Position Description

The Fitness Counselor is responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym.

Duties

**Major Responsibilities**:

- Generates sales leads through Company-sponsored (walk-ins and TI’s) and employee sponsored (outreach, Buddy’s and internal promotions)
- Maintains accurate records of all Company-sponsored and employee-sponsored leads.
- Follows up on all prospects by using established sales systems
- Conduct gym tours using established sales systems
- Conduct telephone inquiries using established sales systems
- Establish and maintain a minimum of 10 lead boxes/bowls in the community on a monthly basis
- Must establish and maintain a minimum required referral program as defined by Company standards
- Maintain FC planner using established software systems
- Must be current on Company pricing and promotion schedule
- Maintains information on club history, background, philosophy, facilities, staff and policies.
- Has a thorough knowledge of, adheres to and enforces Company policies and procedures as they pertain to gym operations.
- Assumes responsibility for developing selling skills. Prepares for, attends and actively participates in sales meetings.
- Maintains a positive relationship with the rest of the staff. Supports other staff in achieving their goals
- Participates in all scheduled meetings as directed by the Manager / Department Head/VP/Directors
- Complete all formalities of a member that joins / transfers / renews his membership
- Makes courtesy calls to all new members (3rd, 10th, 30th day) and thereafter once a month to maintain relationships and ensure the members is regular in using the gym.
- Enter Inquiry forms in software
- Make regular weekly reports
- Update social media post and handle account
- Take daily reports related to lead generation

Required Skill:

- Excellent sales, communication and customer service skills
- Must be able to successfully pass all testing requirements including gym tours, telephone inquiry, referral program and corporate outreach program.
- Achieve acceptable level of target per month
- Thorough understanding of membership sales systems
- Demonstrate understanding of the Daily Sales Stat report and its contents
- Basic computer skills
- Understanding of Fitness culture will be handy

**Benefits**:

- Provident Fund

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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