Customer Care Executive

2 weeks ago

Thiruvananthapuram Kerala, India Aeka Holistic Skin Clinic Full time

**Key Responsibilities**:

- **Appointment Scheduling**: Efficiently coordinate and schedule service appointments, optimizing Doctor time and Nurse timing for procedures
- **Service Recommendations**: Provide customers with information about available services, suggest additional services as appropriate, and clearly explain service processes and benefits.
- **Issue Resolution**: Address customer concerns or complaints promptly and professionally, escalating to management when necessary to ensure resolution.
- **Record Keeping**: Maintain accurate customer records, service histories, and appointment details in our customer management system.
- **Follow-Up**: Conduct follow-up communications to gauge customer satisfaction, resolve any outstanding issues, and gather feedback on their service experience.
- **Team Collaboration**: Work closely with all departments and other team members to ensure a smooth and efficient service process.
- **Product Knowledge**: Stay up-to-date with Aeka clincs services, promotions and provide knowledgeable and relevant information to customers.

**Requirements**:

- Minimum of one year experience in tele calling or telemarketing.
- Excellent communication skills in English, both verbal and written.
- Strong interpersonal and persuasive skills.
- Proficiency in using CRM software or call center tools is a plus.
- Ability to work independently and as part of a team.
- Basic computer skills and familiarity with office software (e.g., Microsoft Office).
- High school diploma or equivalent; higher education is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9020715738
Application Deadline: 24/12/2024
Expected Start Date: 21/12/2024

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