People Operations Coordinator

**General Information**:
**Locations**: Hyderabad, Telangana, India
- Role ID
- 209815
- Worker Type
- Regular Employee
- Studio/Department
- People Experience & Workplaces
- Work Model
- Hybrid

**Description & Requirements**:

- Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

**Role Overview**:
This position is part of the People Experience (HR) Shared Services team, based in Hyderabad, focusing on invoicing operations of global benefits programs and operational administration of some global benefits. The role emphasizes process efficiency, best in class employee experience, and data accuracy.

**Key Responsibilities**:

- Administer some global benefits.
- Streamline processes, look for automation.
- Handle benefits invoice processing across multiple global locations.
- Provide timely and accurate responses to employee and manager queries via ServiceNow.
- Possess foundational accounting knowledge to support procurement-to-pay processes and develop insightful reports and dashboards.
- Escalate complex or out-of-scope queries to Centers of Excellence (COEs) as needed.
- Support the transition and resolution of Tier 1 queries.
- Create and maintain clear documentation, process maps, and training materials for benefits processes.
- Collaborate with vendors and internal partners to ensure seamless service delivery.
- Maintain high standards of data accuracy and confidentiality.
- Adaptable to working in shifts and open to aligning with business needs and operational requirements.

**Required Qualifications**:

- Master’s degree in human resources, business administration, or a related field.
- 3-4 years of experience in HR operations or benefits administration, preferably in a global environment.
- Strong understanding of procurement to pay processes, benefits and compliance requirements.
- Familiarity with invoicing terminology and revenue management processes.
- Experience working with HR systems and ticketing tools (Workday, Espresa and ServiceNow).
- Proficiency in Microsoft Excel and PowerPoint.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.

**Preferred Skills**:

- Experience with global HRIS platforms like Workday and ServiceNow.
- Exposure to process documentation and continuous improvement initiatives.
- Ability to work independently and manage multiple priorities in a fast-paced environment.

**_About Electronic Arts_**
- We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.