Process Trainer

2 weeks ago

Bengaluru Karnataka, India Epifi Technologies Full time

**What the role will be accountable for**:
Understanding the products deeply along with the product managers

Revisiting existing training content across products

Creating new training content wherever required

Creating a training evaluation framework

Creating a quarterly training plan across products

Training the CX team on respective product content as per the training plan

Conducting refresher trainings as per the quarterly training plan

**Key requirements for the role**:
Minimum 2 years of experience in the training domain, preferably in a Fintech

Team Player, will have to work very closely with TLs for training calendar & adherence

Approaches CX from a customer oriented mindset

Expertise in training tools will be an added advantage

**Selection process & timelines**:
Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and team fitment. You will be quizzed for your role-related knowledge and general cognitive ability.
- We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law._

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