Merchant Support

22 hours ago

Noida, India Paytm Full time

**About Us**: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. **About the team**: Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC and Soundbox-related issues like payment, settlement, device-related issues, etc. basis and make sure the daily task is being closed within the defined TAT with good merchant experience. **Expectations/ Requirements** - Managing of inbound and outbound calls in a timely manner - Creative and dedicated individual who will fit with our collaborative culture - Cohesively work with a lot of people, across functions and teams every day - Coordinate with other departments for compatibility of all aspects of each project - Smart thinking and clear communication - Be a brand ambassador for Paytm: "Stay Hungry, Stay Humble, Stay Relevant - Troubleshoot merchant problems, identifies the request and takes appropriate measure as per the guidelines - Excellent merchant service skills that build high levels of merchant satisfaction - Excellent verbal and written communication skills - Ability to work both independently and in a team environment. **Superpowers/ Skills that will help you succeed in this role** - Outstanding customer service skills and dedication to providing exceptional customer care - Must be self-motivator and self-starter - Ability to multitask and successfully operate in a fast paced, team environment - Must adapt well to change and successfully set and adjust priorities as needed - High level of drive, initiative and self-motivation - Ability to take internal and external stakeholders along - Love for simplifying - Growth Mind set **Qualification : Any Graduation** **Why join us?** - A collaborative output driven program that brings cohesiveness across businesses through technology - Improve the average revenue per use by increasing the cross-sell opportunities - A solid 360 feedback from your peer teams on your support of their goals - Respect, that is earned, not demanded from your peers and manager **Compensation**: If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

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