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Operations Client Service Associate 2

2 weeks ago

Bengaluru, India State Street Full time

**Who we are looking for**:
Client Service representatives responsible for resolving queries and investigating issues from Investment Managers for funds managed at State Street

**Why this role is important to us**:
Perform both client facing and operational processing functions for Accounting and Custody. Research and resolve client inquires and service related requests. Escalating and directing issues for immediate remediation. On a daily and weekly basis execute many operational tasks as per deadlines.

**What you will be responsible for**:

- Responsible for ensuring and reviewing all the CSO requirements such as Daily/weekly recon on Cash, Stock and Income.
- On a daily basis identify failed & unmatched trades, reason for it and initiate the resolution process
- Conduct independent research to gather and record data from internal systems. Interact with various internal and external teams as required to obtain the resolution.
- Check for the cash flows, Swifts, Fax and follow up with internal/external teams.
- Answer and/or review internal and external client queries in relation to accounting and custody. Analyze the problem and obtain and evaluate information to reach sound conclusions.

**What we value**:
These skills will help you succeed in this role:

- **Client focus**: Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
- **Leadership Focus**:Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement**.**
- **Operational Efficiency Focus**:Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
- **Performance Focus**: Provide excellent service to clients through a results-oriented mindset
- **Quality & Risk Focus**:Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.

**Education & Preferred Qualifications**:

- Competent to Expert (Technical) / Advanced Beginner with a Bachelor’s degree or equivalent work experience and a focus in Finance or related field preferred.
- Good understanding and exposure to Capital markets.
- Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance

**Additional requirements**
- Strong written and verbal communication skills (in English)
- Computer literate & MS Office expert
- Knowledge of SICAV funds and associated accounting
- Advanced knowledge of cycle and settlement specificities for securities and cash
- Strong time management skills
- Flexibility in re-prioritizing tasks
- Excellent Microsoft Excel and Word skills
- Ability to perform effectively to strict deadlines