Operation Client Service Associate 2

Job Description

Why this role is important to us:
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for

What you will be responsible for:

- _ Validate and review all daily activity related to Asset Owners while maintaining all required controls_
- _ Perform client _Oversight/Specialized_ process/Inquiry Management activities and deliverables per desk procedures_
- _ Support the review and validation of data as needed, e.g. fund Net Asset Values, etc. as well as distribute information to Shared Services and Client Operations teams_
- _ Research and resolve exceptions, reconciliations, incorrect transactions and issues_
- _ Receive and resolve inquiries in a timely and accurate manner and communicates effectively with clients when necessary_
- _ Escalate unresolved issues to management as required_
- _ Maintain appropriate records of daily and monthly activities_
- _ Support the production of financial, performance and/or quality reports for client, shareholder, director and management as needed_
- _ Maintain knowledge of current alternative procedures and processes_
- _ Document any updates or changes to formal procedures, databases, etc._
- _ Prepare and verify information for various projects/special requests as directed_
- _ Support training of new hires as necessary_
- _ During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures_
- _ Perform other duties as assigned_

What we value:
These skills will help you succeed in this role:

- Client focus: - Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
- Leadership Focus - Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.
- Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
- Performance Focus: Provide excellent service to clients through a results-oriented mindset
- Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.

Qualifications:

- _ Bachelor’s degree with business related coursework or B.S. degree in Accounting or Finance preferred._
- _ Minimum 1 year related custody and/ or fund accounting experience, accounting, finance, mutual fund operation, loan operations or related careers preferred._
- _ Strong computer competence (Microsoft Applications: Word, Excel)_
- _ Aptitude for math_
- _ Strong interpersonal skills_
- _ Strong oral communication skills_
- _ Ability to multi-task_
- _ Ability to work under pressure, and within a deadline oriented environment_

Additional requirements:

- Must have strong Excel and PowerPoint skills
- Must be able to work in a fast paced environment with global stakeholders and possess exceptional ability to prioritize work priorities.
- Must possess strong verbal and written communication skills.
- Must have the initiative and capability to collaborate with a diverse stakeholder base to deliver timely and high quality output
- Must be highly organized with strong attention to detail

Shift Timing
- 7pm IST to 4am IST

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and