Customer Delight Associate

3 days ago

Jaipur, India Thrillophilia Full time

Welcome to Thrillophilia 7 Million users come every month to plan their trips on Thrillophilia. We are your one stop solution to book your tours, activities, staycations and much more.

**What you would be doing**:

- In addition to enjoying the company of/ interacting with some of the smartest brains/entrepreneurs in the industry and NOT worrying about the pain of making cold calls, you would be:

- Becoming an expert on fancy travel experiences in and around India.
- Provide friendly and efficient customer service to the Thrillophilia Travellers.
- Be a point of contact to handle and resolve customer complaints.
- Attempt to resolve all complaints in the first contact.
- Display excellent customer service skills, identify and overcome rebuttals from customers
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
- Audit complaints & Feedback strategically & create logical synopsis of the customer's complaint. Justify the strategies, actions, and decisions based on the facts gathered
- Respond professionally to inbound phone calls.
- Identify process gaps & improve overall process efficiency.
- Arbitrate in situations between tour operators & customers.
- Monitor and control numerous concurrent tasks apart from handling customer complaints.
- Proactively and independently work to meet targets and goals.

**Who You Should Be**:
We are looking forward to a young Rockstar who:

- Is super energetic & Loves communicating to people
- display excellent decision making & customer service skills.
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Education - Graduate - Any Specialization
- Open to work in a startup.

**What** You Would be Getting**:

- Once in a lifetime opportunity to make a big business impact to a future of travel.
- Ownership/independence at early stage of career.
- An environment to hone on multi-faceted business skills.

**Prerequisites**:

- A graduate degree (Engineering/MBA is NOT necessary) Freshers are also welcome; however read JD before applying.
- 1-2 years Customer service experience in preferably in Travel acumen will be a HUGE plus**.

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