Associate-uk Admin Services

The Opportunity:

Entry level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.
- Avantor is looking for Associate to answer routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.- What we are looking for-
- Education: Undergraduate, Graduate Equivalent Work Experience required
- Experience: 1 years of Customer Service experience is required.- Roles and responsibilities.returns, shipments and products.- vital to process orders.-
- Make changes to or cancel orders and advise customers as the need arises.- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).-
- Initiate file maintenance for corrections to customer file.- Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).-
- Handle order entry database as required to satisfy customer requests. Generate- reports from database as per business needs.-
- Work closely with internal departments and/or manufacturer to assure- dedication to customer is met in a timely manner.-
- Solicit sale of new or additional services.
- Handle irate customers in a professional manner.
- Acquire customer feedback information and provide timely feedback to- company regarding service failures or customer concerns.-
- Initiating shipment tracers with carriers.
- Performs other duties as assigned.- Required Skills.such as-
- Working Knowledge in Salesforce and SAP
- Microsoft Word, Excel, Access and Outlook
- Excellent Customer service skills (Friendly, courteous and useful)
- Excellent communication skills (grammar, voice, diction)
- Strong customer orientation
- Ability to evaluate customer needs, and respond with appropriate- action/delivery- Why Avantor?- Dare to go further in your career. Join our distributed team of 14,000+ associates- whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.- The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these build unlimited opportunities for you to give your talents, learn new skills and grow your career at Avantor.-
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

3rd party non-solicitation policy: