Call Center Executive
1 week ago
**Key Responsibilities**:
Handle inbound and outbound calls professionally and efficiently.
Provide accurate information about Vibes Health Care services.
Resolve customer queries, complaints, and requests in a timely manner.
Maintain customer records and document interactions accurately.
Upsell and cross-sell products/services where appropriate.
Meet daily/weekly/monthly targets related to call handling and customer satisfaction.
Collaborate with team members and management to improve processes.
**Required Skills & Qualifications**:
Education: [High School Diploma / Graduate / Any relevant qualification]
Strong verbal and written communication skills.
Good problem-solving and multitasking abilities.
Ability to handle difficult situations with professionalism and patience.
Previous call center or customer service experience is a plus.
**Preferred Skills**:
Knowledge of healthcare-related services is an advantage.
Proficiency in multiple languages is a plus.
Familiarity with CRM systems and call center software.
**What We Offer**:
Competitive salary and performance-based incentives.
Professional training and career growth opportunities.
Supportive and dynamic work environment.
Pay: ₹18,000.00 - ₹28,000.00 per month
Schedule:
- Day shift
**Language**:
- Hindi, English, karnataka, Bengali (required)
Work Location: In person
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