Product Support Executive
3 days ago
**Designation**: Product Support Executive
**Qualification**: Graduate/ Diploma in Engineering (Mechanical/Chemical/ Electrical)
**Experience**: 3 to 4 Years
**Job Summary**:
We are looking for an experienced and well-organized technical product support Executive to provide the necessary support **(Technical)** to the field sales team. Having the ability to contribute to a better working environment for yourself and your co-workers. This includes self-awareness, initiative, accountability, persistence, resilience, patience, and emotional regulation.
**Role & Responsibilities**:
- Coordinate with sales team by managing filing important documents and communicating relevant information with the clients.
- Handle the processing of all project orders with accuracy and timeliness.
- Seeking approval of technical documents from clients.
- Analyze data sheets of instruments like Electrical Motors, valves etc.
- Responsible for post-order correspondence with customers ensuring all aspects of a project are effectively communicated and documented.
- Inform clients of unforeseen delays or problems.
- Internal cordination with PPC, Purchase & Quality to get the needful during docs submission & approval process.
- Identify technical shortcomings in purchase order if any and propose corrections.
**Key Competencies**:
- Proven experience as a technical sales coordinator.
- Excellent verbal and written communication skills.
- Well-organized and responsible with an aptitude in problem-solving.
- Proactive & self Initiator
- A team member with high level of dedication.
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