Service Executive Service Sales

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings._
- Why this role?_

KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our Ludhiana -Area Office to support the service sales function.
- What will you be doing?_

Customer relationship management
- Proactively develops and creates customer relationships in his/her area of responsibility
- Is accountable for developing KONE position in his/her customer base or market area
- Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
- Ensures customer satisfaction and solving complaints with the rest of the KONE team
- Documents the customer and contact information, maintains customer data

Sell
- Proactively generates opportunities from existing customer base
- Collaborates with maintenance team for leads (maintenance technicians)
- Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
- Is accountable for finding customer needs and that KONE’s solution matches with the needs
- Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
- Validates that the contents of the contract are in line with the negotiation process outcome
- Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date
- Responsible for timely and accurate reporting in CRM
- Responsible for gathering relevant information about market and competitors from the field
- Supports the finance function in money collection.
- Is responsible for the account over the entire sell process and customer relationship
- Drives execution of her/his individual sales plan.
- Are you the one?_
- Min 4+ yrs of experience in direct sales and service with BE or MBA.
- What do we offer?_
- Career progression opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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