Tele Caller Executive

2 weeks ago

Zirakpur, India Integgral Corporate Services Full time

Job Title: Customer Care Executive
- Location: Zirakpur
- Employment Type: Full-time
- Company: Jeena Sikho Lifecare Pvt. Ltd.
- Industry: Ayurveda | Wellness | Healthcare
- Job Summary:
We are seeking a Customer Care Executive to join our dynamic team at Jeena Sikho Lifecare.

service, addressing inquiries related to our Ayurvedic products and services, and ensuring a

smooth post-sale experience.
- Key Responsibilities:

- Answer inbound calls and respond to customer queries in a timely and professional

manner.
- Educate customers on Jeena Sikho’s Ayurvedic products, treatments, and wellness

programs.
- Handle customer complaints with empathy and ensure prompt resolution.
- Coordinate with internal departments (sales, logistics, clinics) to address customer

concerns.
- Maintain detailed records of customer interactions and transactions in CRM systems.
- Follow up with customers to ensure satisfaction and gather feedback.
- Upsell wellness packages or related products when appropriate.
- Adhere to company policies, scripts, and call quality standards.
- Requirements:

- Minimum 1 year of experience in a customer service or call center role (preferably in

wellness, healthcare, or Ayurveda).
- Excellent verbal and written communication skills in Hindi and English.
- Strong listening, problem-solving, and interpersonal skills.
- Familiarity with CRM systems and MS Office.
- Passion for wellness and customer satisfaction.
- Ability to work under pressure and manage time effectively.
- Preferred Qualifications:

- Bachelor’s degree in any stream (Ayurveda/Pharma/Nutrition background preferred).
- Experience working with Ayurvedic or wellness-based products is a plus.
- Multilingual abilities (e.g., Punjabi or regional languages) are an added advantage.
- Why Join Jeena Sikho?
- Be part of India's leading Ayurveda & wellness brand
- Opportunity to work in a fast-growing, purpose-driven organization
- Employee discounts on wellness products and programs
- Positive and nurturing work environment

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- tele calling: 1 year (required)

**Language**:

- Hindi (preferred)

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