Netapp Storage Admin

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

As a Netapps Storage Admin you will be involved in L3 level Storage Management services and product support for various Storage boxes like Netapps Storage, Pure Storage, 7 Mode/ C Mode supported storage solutions across various accounts. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day.

**Responsibilities**:

- Root Cause Analysis preparation and meeting Service level agreement for submission.
- Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required.
- As a technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to Netapp Storage products and Switches.
- Diagnose Storage products and related product issues and follow up with root cause analysis.
- Participate in replications, planning, Changes, Upgrades, Implementation and tests as scheduled.
- Primary on call support for Storage and associated switch products.
- Support for new product installation and evaluation as needed.
- Problem determination and resolution within expected time frame.
- Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.

**Required Technical and Professional Expertise**

Your Role and Responsibilities:
As a Netapps Storage Admin you will be involved in L3 level Storage Management services and product support for various Storage boxes like Netapps Storage, Pure Storage, 7 Mode/ C Mode supported storage solutions across various accounts. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day.

**Responsibilities**:

- Root Cause Analysis preparation and meeting Service level agreement for submission.
- Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required.
- As a technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to Netapp Storage products and Switches.
- Diagnose Storage products and related product issues and follow up with root cause analysis.
- Participate in replications, planning, Changes, Upgrades, Implementation and tests as scheduled.
- Primary on call support for Storage and associated switch products.
- Support for new product installation and evaluation as needed.
- Problem determination and resolution within expected time frame.
- Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.

**Preferred Technical and Professional Experience**

None
**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Technical Services Professional

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No