Solutions Architect

Overview:
**Role overview**:
**Responsibilities**:
**What you’ll be doing**:

- Experience designing and implementing client facing solutions leveraging involving ServiceNow.
- Experience of performance compliant design, sustainable solution architecture
- Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements.
- Ability & Experience to define at an architectural level of detail, technical solutions aligned with business problems.
- Provide technical guidance to ServiceNow developers and Lead Engineers.
- Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
- Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
- Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
- Identify system deficiencies, recommend solutions as a trusted advisor to clients
- Experience in leading a team of ServiceNow Leads, developers and handling features.
- Proven development and implementation experience across the ServiceNow platform.
- Provide technical insights on the capabilities and best practices of the ServiceNow platform.
- Engage, demonstrate and influence stakeholders in a consultative manner.
- Transform business requirements into technical solutions and lead them to implementation and closure.
- Own the design, build and implementation of platform changes.
- Experience designing and implementing client facing solutions leveraging involving ServiceNow.
- Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions.
- Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
- Design and develop ServiceNow data model to support process integrations.
- Ability to understand ServiceNow lifecycle, multitask, time management skills.
- Must have interest to coach/mentor junior engineers and deliver assigned tasks.

Should have good slide preparation and presentation skill.

**Requirements**:
**What we’re looking for**:

- 11+ years development experience with ServiceNow exposure of minimum 8 years.
- Experience in leading a team of ServiceNow Leads and developers.
- Required experience with TSM, OMT, TSOM modules.
- Hands-on experience on product modelling, service modelling.
- Strong interpersonal skills with the ability to work well with all levels of staff
- Consultative and analytical approach
- Understanding of the project delivery lifecycle and processes
- Good understanding of TMF API's such as TMF622, TMF641, TMF640.
- Hands-on experience on integrations such as FSM, ITSM, Event Management.
- Experience with CSM, Order management, ITSM will be an add-on.
- Hands-on experience on Flow Designer, Integration hub, REST messages, SOAP messages, webservices.
- Hands-on experience on Platform components such as Business Rules, Script Includes, UI Actions.
- Strong technical background using web technologies (specifically HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, REST/SOAP)
- Implementation, Customization and Maintenance experience in ITIL modules such as Incident, Change, Problem & Knowledge.
- Hands-on experience in Creating and maintaining API’s and data integration processes between ServiceNow and other services.
- Experience in loading data into SNOW from third party system using Web Services and Import Sets.
- Fluency in creating Client Scripts, Business Rules, UI policies & UI Actions.
- Build customized dashboards and reports.
- Knowledge in migration between various ServiceNow instances using Update Sets.
- Should be involved in working with process owners to develop workflow, implement the workflows in Service Applications.

**Certifications**:

- Certified Application Developer (CAD) - Good to have
- Any certifications on TSM, OMT, etc.