
Staff Associate Network Administration
1 day ago
**Role**: Tier T1.5 Support for AT&T GCSC Teams
**Responsibilities**:
- Network triage and service restoration.
- Managing transport circuits (AVPN, AIA, BB, LTE)
- Analyzing and escalating network events
- Coordinating software/hardware resources
- Monitoring, data capture, and problem analysis
- Ticket management and escalations
- Working with internal/external support groups
- Negotiating with other support centers for testing plans
**Technical Skills**:
- 1-3 years in telecommunications/managed network infrastructure
- 1+ years in customer service/client interfacing
- 1-2 years in Networking/IT infrastructure (WAN, LAN, Voice, etc.)
- Good to have Knowledge of SDN/SDWAN (Viptela, Velocloud, Silverpeak, 128T)
- Good in WAN, LAN, voice technologies, routers, switches, firewalls, etc.
- Sound understanding of Voice, Data, and IP networks.
**Professional Skills**:
- Excellent verbal and written communication
- Problem-solving abilities
- Professionalism and telephone etiquette
- Ability to work under pressure and prioritize tasks.
- Drive, enthusiasm, and self-motivation.
- Resourcefulness and team collaboration skills
Years of Experience
1-3+ Years
Education
BE/B.TECH + CCNA/CCNP certified.
**Weekly Hours**:
40
**Time Type**:
Regular
**Location**:
Bangalore, Karnataka, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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