Customer Support Executive

2 weeks ago

Bengaluru, India MSI Service and Solutions Full time

**About the job**

**Summary**: A customer service representative supports customers by providing helpful information and answering questions. They are the front line of support for customers and US stakeholders and they help ensure that customers are satisfied with products and services.

**To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities**:

- Handles customer inquiries in the areas of product information, product attributes, ordering procedures, special order information, pricing, quote information & shipping.
- Communicate to customers on order status and Lead Time.
- Liaise with third-party delivery service to coordinate deliveries and logistics.
- Developing documentation related to support/process.
- Handling Return Material & Credits.
- Answering web-based customer queries.
- Minimum of 1 - 4 years of experience in **INTERNATIONAL VOICE PROCESS**, specialization in Order Management is preferred.
- Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem-solving skills
- Strong attention to detail and Good follow-up skills.
- Ability to work effectively with other organizations and individuals at all levels with mínimal supervision and assume accountability for issues until final resolution.
- Flexible to night shifts is mandatory and per month any 1 Saturday will be the working day.

**Benefits**: MSI offers a comprehensive benefits package that includes:

- Medical and Accident Insurance
- Annual Medical Checks
- Healthy Wednesdays
- Quarterly Events Games/Competitions
- Employee Day Out with Family
- Reimbursement of all leaves
- Annual and Diwali Bonus
- Referral Bonus
- Level term policy
- Gratuity (Eligible for employees who complete 5 years and above)
- US Visit to work onsite performance-driven (Recommended by US Clients)

Schedule:

- Night shift

Work Location: In person

  • Customer Support Executive

    2 days ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Are you ready to kickstart your career in an International Voice Process Join us and take the opportunity to work with global customers from the U.S., UK, Canada, and Australia! ? About the Role: You’ll handle customer calls, provide product/service support, and offer technical solutions to resolve their queries. ✨ What We’re...

  • Customer Support Executive

    3 days ago

    Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    Work from Office - Qualification: Any Graduate - Experience: - 1 Year - 6 Days working - Rotational Shifts : (8 am - 8 pm) /9 hrs 1 Rotational Off - Work from Office - Salary CTC: Upto 25,000/- per month* - Quarterly Bonus: 3,744 **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: -...

  • [Immediate Start] International customer support

    2 days ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description ? Join the Global Team at [24]7.ai! Role: International Customer Support (Voice/Blended) Location: Bengaluru, Kadubeesanahalli Shift: Rotational and Night Shifts (US/Australian) – Work from Office Only ? What You’ll Do: As an International Customer Support Executive, you will: - Handle customer calls from different countries,...

  • ▷ (15h Left) International customer support

    2 days ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description An International Voice is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, Australia etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication...

  • Customer Support

    1 week ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Customer Support Executive|| International Chat Process

    1 week ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Position: International Non voice Customer Support Mode: Work from Office Shift: Rotational Night Shift (2 rotational week offs) Salary: starting 2.7 LPA to 3.8LPA Roles and Responsibilities - Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns. - - Handle multiple...

  • Customer Care Executive

    2 days ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description ? Join the Team at [24]7.ai as a Customer Care Executive! Location: Bengaluru, India Shift: Night Shifts (US/Australian) Work Mode: Work from Office ? Role Overview: - Position: Customer Care Executive - Responsibilities: - Handle inbound and outbound calls. - Engage with existing and prospective customers to gather information. -...

  • Customer Support Executive|| International Chat Process

    3 weeks ago

    Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Job DescriptionPosition: International Non voice Customer SupportMode: Work from OfficeShift: Rotational Night Shift (2 rotational week offs)Salary: starting 2.7 LPA to 3.8LPARoles and Responsibilities- Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns.- - Handle multiple chats...

  • ▷ Urgent! US Voice Process

    2 days ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description ? Exciting Career Opportunity at [24]7.ai! Role: International Voice/Non-Voice Executive Location: Bangalore, KA, IN Shift: Rotational and Night Shifts (US/Australian) – Work from Office Only ? Role Highlights: - Interact with international customers via calls or chat. - Provide product, service, and technical support to resolve...

  • Customer Support

    3 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Identify and assess customers’ needs to achieve satisfaction Pay: ₹12,000.00 -...