Client Growth Partner

1 day ago

Pune Maharashtra, India Merito Full time

Built by ex-Amazon ad-tech experts, our client is an Enterprise B2B SaaS start-up which offers a future-proof Retail Media Operating System - boosting e-etailer’s profitability by 7% of Sales Their platform supports retailers with advanced targeting, analytics & 2x better ROAS. Their client base is spread across India, US and Europe.

Role Introduction

**Responsibilities**:

- Develop and manage client portfolios by delivering business growth and profitability.
- Identify cross-sell and up-sell opportunities based on new product inventions and client needs.
- Plan and execute consulting and cross-sell / up-sell strategies for identified opportunities.
- Analyze client performance data and identify patterns to drive business KPIs and forward-looking plans.
- Building long-term trusting relationships at all levels within Enterprise Clients
- Working with Clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.
- Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior
- Being the Client’s advocate inside the org to meet the Client’s needs
- Host product demos, training, and onboarding processes for existing & prospective Clients

**Requirements**:

- 1-10 years of experience in client management, account management, or related roles
- Proven track record of leading diverse teams, consultants, and client portfolio
- Previous experience in tech / SaaS startups is strongly preferred
- Bachelor’s or Master’s degree from a Tier-1/ Tier-2 accredited institute
- Startup-savvy, solid hustling, and problem-solving attitude
- Self-driven, highly organized, and able to multitask
- Ability to define and document customer success processes and best practices to deliver 10x customer experience.
- Knack for problem-solving, keeping the client’s interest in mind always.
- Great story-telling skills
- Experience presenting to external stakeholders including to CxOs

**Job Types**: Full-time, Permanent

Pay: ₹419,597.47 - ₹1,633,246.35 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8817735652

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