Front Office Receptionist

4 days ago

Mohali Punjab, India Medpark Healthcare Full time

**Job Title**: Front Office Staff

**Location**: Medpark Hospital, Mohali
**Department**: Front Office / Patient Services
**Experience**: 1-3 Years
**Qualification**: Graduate in any discipline (Hospitality or Healthcare background preferred)

**Job Type**: Full-Time | Rotational Shifts

**Job Summary**:
We are looking for a polite, professional, and well-organized **Front Office staff** to be the first point of contact for patients and visitors at **Medpark Hospital**. The role involves managing patient registration, appointment scheduling, billing coordination, and providing excellent customer service while maintaining the highest standards of discretion and compassion.

**Key Responsibilities**:

- Greet patients and visitors courteously and assist them with registration, inquiries, and directions.
- Manage patient check-in/check-out processes and collect required documentation.
- Schedule appointments for OPD and follow-ups using Hospital Information System (HIS).
- Handle incoming calls, transfer them to appropriate departments, and take messages.
- Collect consultation fees, issue receipts, and coordinate with the billing team when needed.
- Maintain the reception area in a clean, organized, and professional manner.
- Coordinate with doctors, nursing, billing, and other departments for smooth patient flow.
- Assist with admission and discharge formalities and update patient records.
- Handle TPA/insurance coordination and guide patients regarding paperwork.
- Address patient concerns politely and escalate issues to the concerned authority when necessary.

**Requirements**:

- Graduate in any stream (preferably with diploma/certification in Front Office or Hospital Administration).
- 1-3 years of experience in front desk/customer service role, preferably in a hospital or clinic.
- Good communication skills in English, Hindi, and Punjabi.
- Computer proficiency and experience with MS Office and HIS software.
- Pleasant personality, strong interpersonal skills, and ability to work under pressure.
- Willingness to work in rotational shifts and weekends.

**Preferred Skills**:

- Knowledge of medical terms and hospital workflows.
- Experience with OPD/IPD registration and TPA formalities.
- Ability to multitask and remain calm in high-pressure situations.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,676.56 - ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Work Location: In person

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